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Junior Associate Director, Investor Operations
1 month ago
1 week ago Be among the first 25 applicants
Company Description
Experience something Brilliantly Different with a career with MUFG Investor Services. Who are we? In a nutshell, MUFG Investor Services is part of the Mitsubishi UFJ Financial family, and we partner with over 480 loyal global investment firms to provide them with administration, asset services, banking and fund financing. We're in 17 global locations and provide an exceptional hub of Brilliantly Different talent to thrive.
Job Description
Reporting to the Associate Director, Investor Operations, a list of your responsibilities will include:
- Manage and guide any direct reports in daily deliverables while ensuring adherence to company and department policies and procedures relating to investor registration, dealing, reporting and cash.
- Be a main contact for daily client inquiries and deliverables covered by your reporting lines, ensure resources are allocated to complete deliverables within Service level agreements.
- Support management in addressing any sensitive or escalated queries/concerns from Clients, Investors, Fund Managers or internal MUFG Departments following a high-quality standard.
- Support any direct reports with training and guide individual performance and development with guidance and support of the manager through regular one to one meetings, performance discussions, career coaching and development as requested, and annual performance reviews following company standards.
- Ensure regular communications such as check-in meetings/calls with direct reports, encouraging teamwork, support, and a positive team culture.
- Support management with driving department initiatives, projects, and risk mitigation.
- Support Investor Operations projects within your team, encouraging participation, constructive feedback, and idea generation from the team members.
- Support and promote MUFG's core values of Trust, Challenge & Empowerment, Passion for Clients, and Openness and Honesty.
Qualifications
- Diploma or Bachelor's degree preferably in a business related field or related experience.
- 3+ years experience in financial services, transfer agency, fund administration.
- A demonstrable ability to problem solve complex issues and provide guidance, assistance, and training would be expected.
- Existing client/customer service experience would be ideal.
- Knowledge of Investor Services processes and related functionalities.
- Demonstrate business logic and risk-averse approach to processes.
- Demonstrate team leadership experience in Investor Services, fund administration or relevant industry.
- Computer skills with strengths in Microsoft Office products. Proficiency with Microsoft Excel would be an asset.
Additional Information
What's in it for you to join MUFG Investor Services? Take a look at our careers site and you'll find everything you'd expect from a career with the fastest-growing business at one of the world's largest financial groups. You'll feel that difference in all kinds of ways. Our vibrant CULTURE. Connected team. Love of innovation, laser client focus, and next-level LEARNING & DEVELOPMENT. Oh, and we really walk the talk when it comes to HYBRID WORKING. So, why settle for the ordinary? Apply now for a Brilliantly Different career.
- Mid-Senior level
- Full-time
- Finance
