Customer Success Manager
3 weeks ago
Job title:
Customer Success Manager
Location:
Ireland Based – remote work setting
Language Requirements:
Fluent in both German & English
About Centric Software:
Centric Software is the leader in Product Lifecycle Management (PLM) for the fashion, retail, consumer goods, and luxury industries.
Our solutions help companies accelerate product innovation, streamline operations, and bring better products to market faster.
Trusted by many of the world's most iconic brands, Centric delivers measurable business value and fosters long-term success for our customers.
Job Summary:
We are seeking a dynamic and customer-focused Customer Success Manager (CSM) to join our EMEA team, covering our customer base with annual revenue between 0-$200,000,000.
As a Customer Success Manager, you will be responsible for driving customer satisfaction, renewals, and growth within our existing fashion and retail client base.
Utilizing your proven ability to build strong, long-lasting relationships with customers, helping ensure they get maximum value from our PLM solutions.
This role will focus on renewals, upselling, and cross-selling to expand Centric's presence within each account.
Key Responsibilities:
Customer Relationship Management
Build and nurture long-term relationships existingcustomers across EMEA
Act as the primary point of contact, ensuring Centric's PLM solutions are fully aligned with customer goals.
Renewals & Retention
Own the renewal process for your assigned accounts, ensuring a smooth and proactive experience.
Anticipate risks and take action to protect retention across your portfolio.
Upselling & Cross-selling
Identify opportunities for expansion by positioning additional solutions that meet evolving customer needs.
Partner with Sales to execute on growth opportunities within your account base.
Onboarding & Adoption
Guide new customers through onboarding to achieve a fast time-to-value.
Deliver ongoing training and enablement to drive adoption and maximize ROI.
Customer Advocacy & Insights
Represent the customer's voice internally, providing feedback to influence product roadmap and services.
Conduct regular check-ins and reviews to reinforce value realization.
Account Health Monitoring
Track engagement, usage, and satisfaction metrics to assess account health.
Proactively address challenges to mitigate churn risk.
Qualifications:
Bilingual fluency in English and German (written and spoken) is essential.
3+ years in Customer Success, Account Management, or a similar role, ideally with SaaS/enterprise software customers.
Demonstrated success managing renewals and driving upsell/cross-sell opportunities.
Strong interpersonal and presentation skills, able to engage both end users and senior executives.
Experience with SaaS solutions (PLM or enterprise software preferred) and ability to translate technical solutions into business outcomes.
Skilled at interpreting account health metrics and taking early action.
Strong plus for experience in merchandising, buying, or fashion/apparel operations.
What We Offer
A remote-first, collaborative work environment across Europe
Opportunities for career growth and advancement in a rapidly expanding segment
Work with cutting-edge PLM technology used by global fashion and retail leaders
A chance to directly impact customer success, retention, and expansion in a high-growth SMB market
Centric Software provides equal employment opportunities to all qualified applicants without regard to race, sex, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status or genetic information.
#J-18808-Ljbffr
-
Dublin, Ireland Customer Full timeHello from the Recruiting Team at Customer.io! We/'re expanding our sales team and seeking motivated and successful Account Executives at the Mid-Market level to join us. We are looking to expand our team across the UK and Ireland . This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility. As an...
-
Customer Success Manager
3 weeks ago
Dublin, Ireland Secureops Inc. Full timeOverviewCustomer Success Manager, SecureOpsWe're seeking a dynamic and experienced Customer Success Manager to join our growing team at SecureOps, a leading managed security services provider (MSSP).At SecureOps, we pride ourselves on a "security-by-design" approach, delivering tailored solutions like Custom SOC, Co-owned MDR, infrastructure security, and...
-
Customer Success Manager
4 weeks ago
Dublin, Dublin City, Ireland SecureOps Inc. Full timeOverviewCustomer Success Manager, SecureOpsWe're seeking a dynamic and experienced Customer Success Manager to join our growing team at SecureOps, a leading managed security services provider (MSSP).At SecureOps, we pride ourselves on a "security-by-design" approach, delivering tailored solutions like Custom SOC, Co-owned MDR, infrastructure security, and...
-
Customer Success Manager
4 weeks ago
Dublin, Dublin City, Ireland SecureOps Inc. Full timeOverviewCustomer Success Manager, SecureOpsWe're seeking a dynamic and experienced Customer Success Manager to join our growing team at SecureOps, a leading managed security services provider (MSSP).At SecureOps, we pride ourselves on a "security-by-design" approach, delivering tailored solutions like Custom SOC, Co-owned MDR, infrastructure security, and...
-
Customer Success Manager
4 weeks ago
Dublin, Dublin City, Ireland griddable Full timeJoin to apply for the Customer Success Manager - French role at griddable.io.For our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and...
-
Customer Success Manager
3 weeks ago
Dublin, Dublin City, Ireland Salesforce, Inc.. Full timeOverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan.When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.As a Customer Success Manager (CSM), you will be a...
-
Customer Success Manager
4 weeks ago
Dublin, Dublin City, Ireland Salesforce, Inc.. Full timeOverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will be a...
-
Customer Success Manager
4 weeks ago
Dublin, Dublin City, Ireland Salesforce, Inc.. Full timeOverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile. As a Customer Success Manager (CSM), you will be a...
-
Customer Success Manager
3 weeks ago
Dublin, Dublin City, Ireland Salesforce, Inc.. Full timeOverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan.When you have Signature, you unlock our deepest level of partnership, most skilled expertise, and tools to stay agile.As a Customer Success Manager (CSM), you will be a...
-
Customer Success Manager
4 weeks ago
Dublin, Dublin City, Ireland Salesforce Full timeOverviewFor our customers who wish to get the most value out of Salesforce with enterprise and rapid support, delivered by our most skilled experts, they purchase our Signature Success Plan. As a Customer Success Manager (CSM), you will be a named resource and partner for Salesforce's customer organizations. You are a trusted advisor, forging deep...
