Customer Care Associate

locations IRL | Cork | 1st Site, Kilbarry Industrial Park, Dublin Hill FRA | Moissy Cramayel | Allee Nicéphore Niepce UK | Milton Keynes | Redmoor Link, Wimblington Drive, Redmoor
time type Full time
posted on Posted Yesterday
job requisition id J0090968
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.
That's why we need smart, committed people to join us.
Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions?
If so, let's start the conversation.
Location: Ireland, UK, or France (in-person)
Iron Mountain is seeking a
Customer Care Associate
to join our team.
The ideal candidate will have a strong track record in delivering efficient customer service, using key metrics to drive decisions and support business growth.
Key Responsibilities:
Develop a strong understanding of customer needs and maintain close relationships with assigned accounts
Support daily, monthly, and quarterly operations to meet customer requirements
Monitor and manage costs in line with contract pricing
Collaborate with cross-functional teams to achieve company objectives
Drive process improvements within the customer service function
Participate in customer meetings, including Quarterly Business Reviews
Report operational performance to senior management
Use KPIs to track and improve team performance
Identify and address root causes of inefficiencies
Contribute to strategic initiatives that enhance business competitiveness
Train and support new team members
Manage stakeholder expectations effectively
Requirements:
Must be based in Ireland, the UK, or France
Fluency in French is a strong plus
Experience in a high-volume, customer-facing environment preferred
Proven problem-solving and change management skills
Ability to travel domestically and internationally
Strong written and verbal communication
Excellent collaboration and influencing skills across global teams
Proficiency in Excel
Familiarity with Six Sigma/Lean processes is advantageous
At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet.
That's why we need smart, committed people to join us.
Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics.
We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions?
If so, let's start the conversation.
Location: Ireland, UK, or France (in-person)
Iron Mountain is seeking a
Customer Care Associate
to join our team.
The ideal candidate will have a strong track record in delivering efficient customer service, using key metrics to drive decisions and support business growth.
Key Responsibilities:
Develop a strong understanding of customer needs and maintain close relationships with assigned accounts
Support daily, monthly, and quarterly operations to meet customer requirements
Monitor and manage costs in line with contract pricing
Collaborate with cross-functional teams to achieve company objectives
Drive process improvements within the customer service function
Participate in customer meetings, including Quarterly Business Reviews
Report operational performance to senior management
Use KPIs to track and improve team performance
Identify and address root causes of inefficiencies
Contribute to strategic initiatives that enhance business competitiveness
Train and support new team members
Manage stakeholder expectations effectively
Requirements:
Must be based in Ireland, the UK, or France
Fluency in French is a strong plus
Experience in a high-volume, customer-facing environment preferred
Proven problem-solving and change management skills
Ability to travel domestically and internationally
Strong written and verbal communication
Excellent collaboration and influencing skills across global teams
Proficiency in Excel
Familiarity with Six Sigma/Lean processes is advantageous
Category: Customer Support
Who We Are
Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries.
We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.
Take a look at our history
here
.
Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics.
Please see our
Values
and
Code of Ethics
for a look at our principles and aspirations in elevating the power of our work together.
If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to ******.
See the Supplement to learn more about Equal Employment Opportunity.
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