L3 It Engineer With Microsoft Poty

2 weeks ago

Dublin, Ireland Ergo - Information Technology Full time

OverviewErgo are seeking anL3 IT Engineerfor a permanent role in Dublin.As an L3 IT Engineer you will work with some of Ireland's top IT professionals supporting majorEnterprise clientsand well-known brands using a deep technical stack which includes M365, VMware, Azure and VDI solutions.Working with anAzure Expert MSPrenowned for our best-in-class Educational Assistance Program you will have ample opportunity to develop your skills and career at a 6-time winner of MicrosoftCountry Partner of the Year.In addition to competitive salary this role includes the following:PensionEducational AssistanceHealth InsuranceFlexible work optionsLots of Annual Leave and social eventsResponsibilitiesWhat will you do...Provide Level 3 IT support to local usersInstalling, configuring and troubleshooting of IT related software and hardware.Perform routine day to day system security checks and backups and produce status reports.Work with other technical staff to ensure connectivity and compatibility between systems.Work with vendors/partners to resolve complex network problems.Provide extended on-site support to varied customers, as and when required.Assume full ownership and responsibility of all allocated support tickets ensuring they are dealt with promptly and professionally and satisfactorily concluded.Ensure strict adherence to SLA when dealing with customer tickets/calls.Develop and maintain an in-depth technical knowledge of Ergo products, services and solutions with a view to specialisation in one or more technologies.Record and maintain hardware and software inventories, site and/or server licensing and user access and security.Provide technical training to customers when a new user or systems is implemented and is requested.Experience / QualificationsExperience in some / all of the following is required...Supporting and setting up Mobile Devices (MDM)Good understanding of backup and restoration methodsWindows 11 configuration, operation and managementWindows Server ******************* administration and maintenanceVirtualisation (VMWare or Hyper-V)Experience with Dell VxRail, PowerStores, PowerProtect Backup & PowerProtect Cyber Recovery and advantage#J-*****-Ljbffr

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