Corporate Account Executive

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Full Time, Permanent position
Hybrid role based in our City Centre offices
What we offer
We have embraced a hybrid working model for most of our positions, which means that you can enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.
We offer a comprehensive benefits package including competitive salaries and bonuses, robust Learning and Development support, excellent Defined Contribution pension and comprehensive Wellbeing initiatives and support to name but a few.
At Irish Life, our purpose is to help people build better futures.
Our company values shape everything we do and underpin our vision of being the driving force behind Ireland's financial, physical, and mental well-being.
We believe in
doing the right thing
—acting with integrity and making fair, responsible decisions.
We
aim high
, setting ambitious goals and
find better ways
to innovate and improve.
Our
customers are at the heart of everything we do
and we are dedicated to understanding their needs and exceeding their expectations.
Achieving this is only possible when
we work best together
—in a supportive, collaborative environment where every idea and contribution is valued.
A vacancy has arisen for the position of Corporate Account Executive within Employer Solutions – Workplace Markets Team.
The Corporate Account Executive is responsible for managing a portfolio of SME corporate clients to deliver a proactive wider Irish Life experience across health, pension, risk & wellbeing.
The person will have a strong Customer First mindset and be focused on building and maintaining long standing relationships with Irish Life SME clients and the brokers who are part of their service.
The role is to be the client's primary relationship contact point with a deep relationship improving retention and cross sell opportunity.
Key accountabilities
Leads the day-to-day engagement with clients & partners: builds strong relationships with clients & partners to contribute towards a positive overall customer experience, recording these on CRM for wider tracking
Bring newer proposition developments and regulatory changes to clients and partners across all lines
Prepares renewal quotes and presentations to support clients with their health renewal
Delivers client review meetings and is responsible for the production of client packs including benefit utilisation data and other engagement statistics
Supports clients & partners to ensure they are digitally empowered to manage their scheme(s) across different product platforms
Ownership and resolution of any complex day to day queries – liaising with internal operations departments to close out issues in a timely manner
Supports the wider Corporate Success Team and Workplace Markets function with day-to-day tasks to help the team deliver on the team's sales and retention targets
Champions the customer agenda internally within ES and wider ILA: ownership and resolution of any complex day to day queries – collaborating with other business functions such as Pricing, Service, ILW, IT, Claims etc to solve client issues
What you will need to be successful in the role
Passionate about delivering a value-based client experience
Highly motivated and desire to work efficiently
Strong drive for Results
Good Team player
The successful candidate should be able to demonstrate the following attributes:
Customer focused with excellent problem-solving capabilities
The ability to identify and deal with a broad range of responsibilities
Good communication skills with an ability to build strong effective working relationships
The ability to influence others without formal authority
A strong drive for results / commercial awareness
The ability to work on their own and to remain calm under pressure while delivering on varied priorities and deadlines
A good team player – willing and able to support the corporate team in delivering on its business objectives
Understanding of the health insurance market & employee benefits
Qualifications
Suitably qualified subject to MCC requirements, ie.
APA in Health and/or QFA
Applicants should ideally have at least 3 years' experience in customer service/sales support roles
Building and Maintaining Relationships
Team Working and Cross Functional Collaboration
Risk and Control
Fitness & Probity
This role is a 'controlled function' as defined by the Central Bank Reform Act 2010 Regulations 2011.
Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank.
This requires the company to complete prescribed due diligence to assess the appointee's fitness and probity.
Further details on this due diligence process are available from ILFS Human Resources.
About us
Irish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets.
We are one of Ireland's leading financial services groups with over 1.4 million customers.
For over 80 years, we've been helping people to look after their life insurance, pension and investment needs, and more recently their health insurance.
It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.
We are proud of our culture of developing and supporting the growth and professional development of our people.
The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.
The company reserves the right to draw up a shortlist as part of the selection process.
Where Agency assistance is required the Irish Life Recruitment Team will engage directly with suppliers.
Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.
Irish Life is proud to be an Equal Opportunities employer.
We have created an environment of inclusion and growth to help people achieve their potential, to ensure they can bring their whole selves to work and to feel valued.
We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected and supported.
We have built a culture that promotes equality and inclusion for all of our current and future employees and strive to ensure that our behaviours, processes and practices are aligned to this culture.
If you require any accommodations during the recruitment process please contact ****** and we will be delighted to ensure you are fully supported to be your best.
Irish Life Financial Services
supports Equal Opportunity.
Irish Life Assurance plc is regulated by the Central Bank of Ireland.
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