Business Relationship Manager

3 weeks ago

Dublin, Dublin City, Ireland Navi Group Full time

COMPANY:
Navi Group
ROLE:
Business Relationship Manager
LOCATION:
Dublin
REPORTING TO:
Head of Business Relationship Management
Navi Group is a privately owned and privately funded Irish organisation comprised of a portfolio of related companies including, Axium Buying Group (Wholesale), CarePlus and StayWell Pharmacies (Retail) and TouchPlus (Technology).With over 90 pharmacies across Ireland and more than 585+ pharmacy partners nationally, Navi Group is the largest and most influential retailer of pharmaceutical products in Ireland.
Role specification:
Responsible for building trusted relationships with pharmacy customers and partners, liaising with key decision makers to maximise revenue for our independent pharmacy partners
Liaise with the Procurement team and provide advice and feedback in relation to correct inventory management
Managing the development of sales pipeline for Navi Products and Services, Axium, Navi Franchise, DispenSense, TillSense and all other services
Work with marketing and the rest of the sales team to develop personalised approach to Navi service sales
Improve the commercial terms with current partners where possible
Manage any relevant customer contracts, loan agreements and other legal engagements
Assist the Customer Service Team to communicate customer requirements throughout the business and ensure that these requirements are addressed appropriately
Provide regular reports on market pricing and volumes, and other insights gained from customers.
Review company practices to ensure customers get maximum satisfaction from their interactions with Navi Group
Liaise and collaborate with relevant internal team and ensure that annual financial objectives are aligned to ensure the business meets it KPIs - both quantitative and qualitative
Lead a continuous improvement process for selling and operations functions
Develop and execute the company's business strategies to attain the goals of the board and shareholders
Skills/Experience Specification
Proven experience in customer service, sales, or a related position
Experience of Healthcare, Pharmaceutical or regulated industry essential, service/retail industry experience desirable
Proven track record of driving and building relationships in the pharmacy sector
Requirement to focus on continuous improvement, excellence in managing the day to day
Integrity, determination, and resilience
Excellent verbal and written communication skills
Ability to lead and work within a team and manage stakeholders
Excellent conflict resolution and interpersonal skills and ability to build lasting relationships with pharmacy customers
Exceptional organisation skills and a strong work ethic
Full clean driving licence
Requirement to be both field based and in the office as business requires
Apply today - send CVs directly to ******
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