Claims Advisor

Join to apply for theClaims Advisorrole atCornmarket Group Financial Services Ltd.Who We AreAt Cornmarket, we look after the financial wellbeing of public servants and their families.We've been focused on public sector employees for over 50 years, learning how to bring our clients the best financial services – from car, home, health and life insurance, to income protection, retirement planning and beyond.Role PurposeWe are looking for a Claims Advisor to join our Group Protection Claims Team.In this role, the Claims Advisor will be responsible for handling salary protection, specified illness and death claims in a manner which is efficient, effective, compliant and with a customer first ethos in mind.The role holder will also be a proficient administrator with excellent time management and organisational skills.Claims Advisors provide valuable support and assistance to Cornmarket's customers.This role will involve dealing with vulnerable customers and difficult circumstances which requires empathy, compassion, and consideration.Stakeholder management is an important aspect of this role, as Claims Advisors are required to communicate daily with our internal departments and external stakeholders, including insurance companies, employers, and unions, on various claims related queries.What We Can Offer You?Flexible working from home options as part of our Cornmarket Flex ways of workingSignificant investments in your professional development (e.g. insurance qualifications, professional qualifications relevant to your role)Annual leave (increases based on service)Flexi leave (option to take additional annual leave)Attractive flexible pension contribution ratesHealth insurance or wellness subsidyFully paid family leave types (maternity/paternity/surrogacy)Performance based bonus/commissionIncome protectionLife coverDiscounts on financial productsComprehensive health wellbeing programmeEmployee Assistance ProgrammeActive Sports Social ClubAccountabilities Of The RoleProvide information to customers in a professional and timely manner regarding the eligibility of their claimAdvise and update customers on the process, progress, cover, benefits, and premiums related to their claimEnsure that information provided to customers and third parties is correct, clear, complete, and up to date by consulting the relevant data sourcesProcess incoming correspondence and documentation effectively and efficiently within service level agreements and in line with relevant regulationsReview claims proactively to determine what actions and steps can be taken to progress and follow up with the relevant parties accordinglyHandle complaints and ensure escalation where appropriateAchieve personal and team targets and objectivesContribute to team projects including new systems testing, updating of processes and proceduresComply with risk control and regulatory requirements that are relevant to this roleMaintain commercial awareness relevant to this roleSkills Knowledge RequiredA minimum of 1 year's experience in a customer facing role, preferably within the financial services industryIdeally working towards a QFA qualification - Life, Regulations and Pensions desirableTrack record of achieving/surpassing quotas/targetsAbility to handle complaint type calls from customers with empathyStrong PC and Microsoft skillsOrganisational skillsTime Management skills with the ability to work to tight deadlinesResourcefulnessAmbition and drive for resultsKnowledge of risk control regulatory environmentCommercial awarenessBehavioural Competencies RequiredEmpathetic, understanding and patientEmotionally intelligentResilient and flexibleQuality and customer focusedEnthusiastic with a positive attitude towards challenges and changeCompliant – must have the ability to follow proceduresApproachable team player that collaborates with and supports other team members promoting team spiritStrong communication skillsListening – hearing and understanding the clients queries and empathising where relevantVerbal communication– articulate complicated information clearly and accuratelyWritten communication– transfer information concisely and accuratelyControlled FunctionThis role is a 'controlled function' as defined by the Central Bank Reform Act **** Regulations ****.Any appointment will be conditional on the company being satisfied that the appointee meets the requirements as set out in the Fitness and Probity standards issued by the Central Bank.This requires the company to complete prescribed due diligence to assess the appointee's fitness and probity.Equal Opportunities Data Privacy NoticeCornmarket is committed to building an inclusive workplace environment, We're proud to be an equal opportunity employer, striving to create a welcoming environment.All qualified applicants will be considered for employment without regard to age, disability, ethnic background, family status, gender identify or expression, martial status, membership of the Traveller Community, national origin, race, religion, sexual orientation.We are also committed to providing reasonable accommodations to qualified individuals with disabilities in the employment application process.To request an accommodation, please contact our Talent Acquisition Team.To review our data use practices, visit our Recruitment Data Privacy Notice.Seniority levelNot ApplicableEmployment typeFull-timeJob functionFinance and SalesReferrals increase your chances of interviewing at Cornmarket Group Financial Services Ltd. by 2xDublin, County Dublin, Ireland#J-*****-Ljbffr