Reservations Supervisor

Reservations Supervisor Glenroyal Hotel & Leisure ClubThe 4-star Glenroyal Hotel & Leisure Club is seeking a detail-oriented and customer focusedReservations Supervisorto join our fantastic team.Conveniently located just a short stroll from Maynooth town centre and only a 25-minute drive from Dublin City Centre, the Glenroyal Hotel is easily accessible via national rail and bus services.Role Overview:As aReservations Supervisorwith the Glenroyal Hotel, you will help to lead our reservations department to ensure the smooth and efficient handling of all booking enquiries.You will assist the Reservations Manager in overseeing the daily operations, optimising room occupancy and delivering excellent guest service.Main ResponsibilitiesDealing with all incoming reservations via phone, email and web in a professional and friendly mannerEnsuring all queries are responded to within agreed timelinesAccurately inputting reservations into the Guestline reservations systemCommunicate guest requests to the relevant departments promptlySupport the team in managing individual and group bookingsSkills & Experience Requirements:Previous Hotel Experience In a Reservations Role Is EssentialExperience with a hotel PMS, with Rezlynx being an advantageExcellent written and verbal communication skillsGood time management skillsAn eye for detailAn organised multi-taskerExperience managing group bookings is a distinct advantagePassion for delivering exceptional guest serviceWe offer great team benefits including:Complimentary gym membershipFree tea/coffee while on duty from Shoda CafeDiscount in hotel and beauty salon treatmentsComplimentary daily meals and snacks in canteenStaff canteen, changing room, shower facilities,Internal/ External Training providedCompetitive salary based on experienceFlexibilityFree on-site ParkingIf this sounds like the right fit for you, we'd love to hear from you