IT Technical Analyst
10 hours ago
PTSB is one of Ireland's leading retail and SME banks, with an innovative range of products and services powered through an evolving digital landscape, our focus is centred on ensuring we deliver what our customers, colleagues and communities need to be successful. PTSB is embarking on a period of unprecedented transformational change, enabled through technology and digital capability. PTSB is seizing the opportunity for growth. Organic growth will primarily be through digital channels, with continued improvements to our branch and customer-contact channels, in line with our ?digital, with a human touch? ethos. Whilst transformation of customer journeys is at the centre of this strategy, we are also focused on yielding organisational efficiencies, enhancing operational resilience and meeting our regulatory requirements. We are also exploring inorganic growth opportunities, given the consolidation that is now happening in the Irish Retail Banking market, which is also driving the need for transformational change as well as managing normal business change. In the context of this extensive strategic change agenda Group Technology has established the IT Strategic Change Management function to lead the implementation of enhanced processes, tooling, and techniques to enable prioritisation of the Bank's Technology resources. Responsibilities: System Configuration of these platforms to meet GT organisation needs, including setting up modules, workflows, user permissions, reporting and handling complex queries. Trouble shooting & Technical Support ?point of contact and lead troubleshooting efforts for these platforms, working with vendors on diagnosing and resolving system errors, performance issues or integration issues. Provide technical support for end-users and serve as point of contact for the vendors. Proactively identify issues, in particular in relation to performance, and provide the necessary solutions. Work with the infrastructure teams within the bank for connectivity, software upgrades and data related activities Provide support and training for users including Group Tech employees and management. Address usersquestions and concerns regarding navigating the applications. Develop user guides and training materials. Required to engage in technical discussions with the vendors around system requirements, SLAs, software updates, and integrations, requiring fluency in technical language and concepts. Maintain up to date technical knowledge and ensure the wider team is upskilled and informed in relation to administrator responsibilities. Providing assurance that user stories or requirements have been met and required practice has been followed to address accessibility, usability, security, health and safety. Data Ensure integrity of data within system and associated processes to ensure accuracy of weekly and monthly reporting and MI to Head of Strategic Change Management, Group Tech Leadership Team and relevant Group Technology Committees. Implementing data management practices for in scope applications. Process Analysing and designing processes to support and optimise strategic and tactical resource management utilising in scope systems and teams. Develop and maintain an environment of innovation and continuous improvement, focusing on quality, cost reduction and process development. Support the Head of Strategic Change Management in implementing changes in processes and systems to deliver productivity and service improvements. Requirements: Essential 3 + years in a similar role, preferably in the Technology domain IT qualification preferably to degree standard or similar Demonstrable experience of working with stakeholders Experience in the following third Party Tools/Technologies: - BCS SFIA, Resource Manager, Power BI , Tech tools (e.g., Microsoft Project, JIRA, Confluence etc) Excellent data gathering, analysis and presentation skills (advanced level Excel / PowerPoint skills) Strong facilitation, co-ordination, communication and interpersonal skills Strong analytical ability to interpret relevant data for data driven decision making. Excellent data gathering, analysis and presentation skills (advanced level Excel / PowerPoint skills) Excellent organisational and multitasking abilities. Effective communication skills are essential for working across different functions and departments. This includes the ability to listen actively, articulate ideas clearly, and collaborate with other teams within Group Technology to achieve common goals. Strong interpersonal skills, with the ability to engage effectively with stakeholders at all levels and cross functionally. Experience with project management methodologies (e.g., Agile, Waterfall) is a plus. High level of personal resilience and problem-solving capabilities This is a Permanent position for based in the Dublin. Is this you? Please apply online on our website or via the apply link of this role. Your application will be sent through to our Talent Acquisition team and they will be in touch regarding your application. We reserve the right to draw up a shortlist for interview. The Bank understands the importance of a consistent and relentless focus on championing diversity and inclusion. We aim to attract, recruit, and retain individuals with diverse backgrounds, skills, competencies and abilities to work collaboratively to enhance the service we provide to all of our customers and the communities we serve.
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