Reservations Agent

We are currently recruiting for a Full Time Reservations Agent to join our growing team here at Kilkea Castle Do you want to join a certified Great Place to work? With over 90% of our Team saying theyre proud to work at Kilkea Castle Hotel, we pride ourselves on being an employer of choice Kilkea Castle Hotel is a 140 bedroom resort set on 180 acres of landscape, gardens and ancient woodland. This family-owned and managed estate offers a tranquil spa, a challenging 18-hole championship golf course and a world-class culinary experience.We are Great Place To Work 2024 certified and Georgina Campbells Four Star Hotel of the Year 2024. Our team members are the heart of our hotel and the core of our success, and we believe that by creating a positive and supportive environment, we can deliver outstanding service to our guests. Our mission is to provide exceptional guest experiences through excellent service, integrity while ensuring that every guest feels valued, safe, and at home. Job Title: Reservations Agent Reporting to: Reservations Manager Job Description: The successful candidate will be responsible for answering reservation calls in a timely and courteous manner and responding to email enquiries. Key Responsibilities To answer reservation calls in a timely and courteous manner and to respond to email enquiries To record reservation information accurately To inform other departments of VIP arrivals and special requirements To record and process deposit information and payment for prepaid bookings To use up-selling techniques and promote hotel facilities To make bookings for F&B outlets during the reservation process To ensure that booking details are accurate prior to guests arrival To participate in all Health & Safety training schedules for you and your team. To fulfil your obligations under the Health & Safety at Work Act 1989 and ensure reasonable care is taken for health and safety of yourself and other employees. Skills/Requirements Previous experience in a similar role in a 3 or 4 star hotel preferred but not essential as full training will be provided. Fluent English and excellent communication and written skills. Excellent interpersonal skills with a friendly & outgoing personality. Excellent attention to detail. The ability to thrive under pressure. To fit seamlessly into a very busy and successful sales office and be a team player. Experience with Hot Soft as a PMS would be an advantage but is not essential as full training will be provided To undertake any reasonable request made by the Reservations Manager Good communication skills and a passion for customer service. Organisational and interpersonal skills. Must be flexible/available to work a variety of shifts to include weekend shifts. Benefits Discounts across entire resort Competitive hourly rate Meals while on duty Employee recognition Bike to Work scheme Employee Assistance Programme and PRSA scheme Continuous training and development Uniform provided* Gratuities* Kilkea Castle is an equal opportunities employer *to relevant positions Skills: Customer Liason Customer Care Good telephone etiquette Communication (Verbal And Written)