Microsoft Dynamics 365 – Support Consultant
4 weeks ago
DescriptionMicrosoft Dynamics is the leading suite of Financial, ERP and CRM applications for small and mid-sized businesses.Sysco Software is a Gold Certified Microsoft Partner with offices in Dublin and Belfast.We employ over 95 staff across our offices delivering full Microsoft Dynamics 365 ERP and CRM implementation and support services to over 300 customers.Our customers include leading distribution and manufacturing companies, service focused organisations and public sector.Due to the ongoing expansion of our Dynamics and Power Platform Practice we are looking to recruit an experienced Dynamics 365 Support Consultant to service both our existing client base and new customer implementations within the geographic focus of the Republic of Ireland.Customer service is vital to our success and the first level of support to our clients in Ireland is provided by the Software Support Team based in Dublin.The RoleThe role will include the following responsibilities:Responding to customer support queries, logged via our on-line customer portal support system and by telephone.Taking ownership of support issues and managing them through to closureResearch issues, implement fixes & document case resolutionManage and prioritise support tickets to meet agreed Service Level AgreementsKeeping the customer informed as to the progress of the ticketEscalate queries to Development & Business Consultants as requiredApplying accounting and business process knowledge to resolve client's queriesSupport strong customer relationship managementSupport project delivery team with Quality Assurance activities and transition of project to ongoing support post go live.Essential Experience1-2 years of experience in application support, especially ERP / CRM software.Experience as a software tester, including the ability to conduct functional testing, write and execute test scripts and write bug reportsExperience using CRM software such as Dynamics 365Experience with Azure DevOpsFamiliarity with Agile methodologiesDesired ExperienceQualification in Computer Science/Business Information Systems, or a comparable qualification with the corresponding professional experience.Experience working with or implementing Dynamics 365 or other ERP/Financial software application.Knowledge of Power Automate, Workflows, API and Web Services.Skills / Behavioural CompetenciesExcellent analytical and problem-solving skillsExcellent communication skillsResults focused; competitive drive and ability to work under pressureAbility to prioritise and multi-task within the roleWorking Hours/BenefitsMay be required to work weekends and holidays on a rotating basis to provide support coverage.May be required to work outside of standard work hours.What is offered to you?A competitive salary will be offered according to experience.Sysco also offers a range of other company benefits, including:Bonus structure.Pension schemeWork-related training and learning with the goal of obtaining relevant Microsoft Certifications.Career progression will be encouraged into more senior support, development, or consultancy position within the company.Travel offerings via Taxsaver and Bike to Work Schemes.Regular social evenings/outings.#J-*****-Ljbffr
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Dublin 17, Ireland Reperio Human Capital Full timeMicrosoft Dynamics 365 Techno-Functional Consultant 184361 Desired skills: Techno-Functional, Dublin, Microsoft Dynamics, Microsoft Dynamics 365 Techno-Functional ConsultantRate: €400-450 per/day, depending on experienceLocation: Dublin, County DublinType: 12 MonthsStart: 5/01/26We're seeking a Microsoft Dynamics 365 Techno-Functional Consultant to join...
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Dublin, Ireland Sysco Software Full timeSysco Software are an industry-focused provider of Microsoft Dynamics 365 Business Applications, working with private and public sector organisations across Ireland, the United Kingdom and internationally. We specialise in the design, implementation and support of ERP, Customer Engagement and Microsoft Power Platform solutions, securely hosted on Microsoft...
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Dublin, Ireland Reperio Human Capital Ltd Full timeMicrosoft Dynamics 365 Techno-Functional Consultant Rate: €400-450 per/day, depending on experience Location: Dublin, County Dublin Type: 12 Months Start: 5/01/26 We're seeking a Microsoft Dynamics 365 Techno-Functional Consultant to join our digital transformation team for a major supply chain modernisation initiative. This role blends deep technical...
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Dublin, Ireland Reperio Human Capital Full timeDynamics 365/ Power Platform Consultant 188781 Desired skills: Technology Consultant , Microsoft , Dynamics 365 , Professional Services , Permanent Hybrid Reperio has partnered with a growing technology consultancy seeking an experienced Microsoft Technology Consultant to join a collaborative team delivering end-to-end advisory, design, and implementation...
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Dublin, Ireland Sysco Software Full timeDescriptionMicrosoft Dynamics 365 is a product line of enterprise resource planning and customer relationship management applications from Microsoft.Dynamics delivers a collection of intelligent business applications to connect people, products and data that help digitally transform the way you do business.Microsoft Dynamics 365 forms part of Microsoft's...
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Dublin, Ireland Sysco Software Full timeDescription Microsoft Dynamics 365 is a product line of enterprise resource planning and customer relationship management applications from Microsoft. Dynamics delivers a collection of intelligent business applications to connect people, products and data that help digitally transform the way you do business. Microsoft Dynamics 365 forms part of...
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Dublin, Ireland Sysco Software Full timeDescriptionMicrosoft Dynamics is the leading suite of Financial, ERP and CRM applications for private and public sector organisations.Sysco Software is a Gold Certified Microsoft Partner with offices in Dublin and Belfast and is the leading Dynamics Partner in Ireland.We operate Dynamics 365 Finance & Supply Chain, Business Central and CRM practices.Our...
