German Aftersales Support Representative Retail Customer Care

4 weeks ago

Cork, Cork, Ireland Apple Inc. Full time

Cork, County Cork, Ireland Support and Service
Description
The Retail Online Customer Service team receives a variety of customer requests through phone consultations and ensures an amazing customer experience, every time.Responsibilities include:Handling customer issues and scenarios.In-depth knowledge of Apple Store's processes and policies.Detailed logging of all customer calls, written in English.Engaging with support team members for further assistance & EscalationsAdvising customers on the features and benefits of Apple's new and existing products.Communicating with other Apple departments such as Logistics, Order Support and
Minimum Qualifications
Fluency in German and English
2 years of call centre / customer support experience
Availability to work weekends
Preferred Qualifications
Confident and enthusiastic communicator
Strong customer focus and decision making skills
Strong attention to detail
Adaptability & willingness to take on new tasks
Strong team player who is resourceful and flexible
Ability to solve complex problems
Strong analytical, organisational and administrative skills
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