Customer Relations Advisor

Customer Relations Advisor Apex Fire Ltd has recently celebrated 50 years in business, we have recently been recognised as Investors in People Gold, this is a testament to the collaborative and engaging environment within which we all thrive. Due to our continued growth, we are now looking to recruit a Customer Relation Advisor to join our team. This is a new and exciting role with an opportunity to join Irelands market leading Fire Protection, Detection and Security company. As part of the Customer Relations team, you will progress your career within a supportive, collaborative and dynamic working environment. This role reports to the Office Manager and will be involved in a range of areas; dealing with our customers and field service personnel on a daily basis handling various enquiries, with a keen focus on providing a best in class customer journey. This role would suit an individual who can demonstrate confident communication, thrive in a challenging and dynamic environment, who can build a strong relationship with internal and external customers. As a dedicated Customer Relations Advisor for some of our key accounts, your primary responsibilities will include, but are not limited to: Customer Interaction: Address customer queries comprehensively, ensuring effective communication and fostering strong customer relationships. Quotations Management: Complete and follow through on quotations using our bespoke quotations platform. Customer Credit Control Admin: Manage customer accounts, ensure timely payments, follow up on overdue balances, and resolves billing issues. Role Act as the primary point of contact for dedicated Key Accounts Prepare and follow up on quotations for customers, ensuring accuracy and completeness. Collaborate with the sales and technical teams to gather necessary information for quotations Work to achieve monthly targets and months end deadlines. Utilise various back-office programs as part of your day-to-day role. Full customer account administration on our inhouse credit control platform Verify and update price lists. Requesting and following on Purchase order numbers Processing credit notes Entering data into appropriate systems and maintaining job records Requesting information from clients, site teams and sales team Collating information and documentation to send via email and mail. Support the day-to-day operations of customer relations team. Liaise with colleagues and other departments as requested. Other ad hoc administrative duties as required. Maintain polite and professional communication with customers and colleagues via phone and email. Skilled communicator across multiple platforms such as Microsoft Teams, Email, Face to face, by phone whilst at the same time logging all correspondence on our CRM system. Profile Preferable with a minimum 1 year previous experience working in a fast-paced customer service / credit control departments, but not essential as training will be provided. Proactively work with the Office Manager and other Business Unit Managers to ensure an accurate flow of information across Departments. Strong interpersonal skills with a commitment to excellent customer relations. Accuracy, attention to detail and the ability to explain complex information clearly and simply. Excellent PC knowledge and ability to operate multiple database systems. Highly motivated, analytical and results driven. Adaptable and able to make an immediate impact. Ability to prioritize work and be able to manage time when focusing on key account projects. A versatile and creative thinker with the ability to problem solve. Ability to use initiative when overcoming daily problems. Work within a dynamic lively environment with strong focus on meeting deadlines. Polite and professional telephone manner and writing skills. Positive contributor who works well with in a team bringing a sense of energy and positive can-do nature. The Package offered: Competitive salary depending on experience. Monetary Welfare Package can be allocated to a combination of Health Insurance, Pension, Life Assurance T&Cs apply. Time served basic salary increases. Extra holidays for length of service (up to 8 extra days above statutory). Annual staff uniform allowance. Training & development opportunities (CPD). No Absenteeism bi-annual Bonus voucher paid at end of each year. Free on-site employee parking. Free annual flu vaccine and 3 yearly health screening after 1 years service. Regular Team building activities, excursions. Employee Assistance Program Office hours are Monday to Thursday 8am 5pm and Friday 8am - 3.30pm Skills: Contacting customers Complaint Handling Invoicing Benefits: competitive salary welfare package employee assistance program on site parking lenght of service holidays