Senior Front Office Agent Dublin

Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone.
Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.
With over one million nights rented through our travel platform, we have welcomed more than 300,000 travelers from 169 countries.
We offer a comprehensive and expanding array of road trip possibilities: short-term RV rentals, long-term campervan subscriptions, and the possibility of buying one of our vehicles available for sale.
Rooted in a deep technological focus, our challenges are both exciting and demanding and require top talent and motivation to be successfully pursued.
We are growing our team and looking for those interested in pursuing this dream with us and joining an ever-developing journey.
THE ROLE As a Senior Front Office Agent, you'll play a key role in ensuring a smooth and outstanding customer experience at our Dublin location.
Acting as a bridge between the Depot Manager and the front office team, you'll lead by example, support day-to-day operations, and coach junior team members.
You'll also contribute to the performance of the location by upholding Indie Campers' standards and driving commercial opportunities.
WHAT WILL YOU WORK ON? Deliver a seamless check-in/check-out experience to customersTake the lead on customer issue resolution and operational coordinationSupport scheduling, planning, and daily task allocationTrain, mentor, and onboard new or junior front office team membersContribute to sales performance through upselling and cross-sellingEnsure SOPs are followed and help improve front office KPIsAct as a point of contact between the front office and other departmentsMaintain high service quality and assist with customer feedback resolutionWHO ARE WE LOOKING FOR? Someone with prior front office or customer service experience, ideally in mobility, hospitality, or tourismA natural leader, capable of mentoring others and taking initiativeA problem-solver who can handle fast-paced, dynamic environmentsFluent in English (other languages are a plus)Tech-savvy, organized, and detail-orientedAvailable to work weekends and holidays as part of a rotating scheduleSomeone who embodies the Indie Campers spirit — adaptable, hands-on, and customer-focused Are you ready to Go Indie? Create a Job Alert
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Are you available to work flexible schedules, national holidays and weekends?
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Do you require any visa/work permit sponsorship to work in the location you are applying for?
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Are you comfortable with working fully on-site and commuting to (Depot Address)?
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Do you have a valid drivers license, for the country you are applying for?
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Do you have a conversational level of English and (Required Language)?
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What's your gross (before taxes) salary expectation for this role?
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If you're offered this role and accept it, when could you start?
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