Customer Success Specialist
1 day ago
SummaryMathWorks has a hybrid work model that enables staff members to split their time between office and home.The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations.Learn More~MathWorks is where bold ideas become real-world breakthroughs.From developing technology that transforms healthcare and protects our planet to designing the self-driving cars of tomorrow, MathWorks tools empower innovators to turn imagination into impact.Whether you're passionate about sustainability, excited by AI, or eager to make a difference in people's lives, chances are MATLAB and Simulink are powering the innovations you care about behind the scenes.MathWorks opened its EMEA Shared Sales and Services Center in Galway in ****.The Galway office is home to a vibrant, multicultural team and a strong culture rooted in our core values.Our EMEA Customer Success team is dedicated to helping our commercial customers experience the full value of MATLAB and Simulink.We are looking for an enthusiastic, creative person to join our team to further help our customers use our products efficiently.As a Customer Success Specialist, you will work directly with a portfolio of the World's leading commercial and governmental customers and be part of an account team that proactively drives adoption of our software.This ensures our customers experience a partnership that includes excellent service with a direct link to successful, yearly license renewalsMathWorks nurtures growth, appreciates diversity, encourages initiative, values teamwork, shares success, and rewards excellence.ResponsibilitiesTake ownership of assigned onboarding tasks within the customer Onboarding Opportunity, including conducting customer Welcome Calls to support activation and performing Usage Checks to ensure customers maximize the value of their software.Engage with both Admins and Licensed End Users to ensure onboarding in the most productive way.Discover and analyse gaps in the customer experience that may lead to customer attrition.Work cross-functionally with internal teams to address such gaps.Work closely with the account team to integrate awareness activities driven by the MathWorks Technical Team.Minimum QualificationsA bachelor's degree is required.Additional QualificationsGerman and English language - C2 proficiency level requiredCustomer-focused with excellent communication (written and verbal)Detail-oriented with a self-starting ability and strong organisational skillsEffective problem solving, collaboration, and influencing skillsAbility to work well both independently and within a team environment.
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Customer Success Specialist
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Galway, Ireland Onepagecrm Full timeUsed by small businesses in more than 80 countries,OnePageCRMis the first (and only) action-focused CRM in the world.We're on a mission to help small businesses shift the focus from simply storing data to proactively using it to grow sales.In 2025, Forbes Advisor named OnePageCRM one of the best simple CRMs in the world.What we offerProfessional development...
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Emea Customer Success Specialist
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Galway, Ireland Mathworks Full timeSummaryMathWorks has a hybrid work model that enables staff members to split their time between office and home.The hybrid model provides the advantage of having both in-person time with colleagues and flexible at-home life optimizations.Learn More~**** is an exciting time to join MathWorks as we continue to grow our Shared Sales & Services centre in Galway,...
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Customer Success Manager
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Galway, Ireland Cybersentriq Full timeAbout UsAs CyberSentriq embarks on its journey as a new company, we are excited to announce our MSP-first approach, AI-driven capabilities, and the integration of TitanHQ and Redstor.Our strategic goals are aligned with our vision to become a high-growth, innovative cybersecurity platform targeting $100M ARR by ****.CyberSentriq is committed to providing...
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Customer Success Manager
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Galway, Ireland Diligent Full timeAbout UsDiligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build...
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Customer Success Manager
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Galway, Ireland Diligent Full timeDiligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance. The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater...
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Customer Success Manager
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Galway, Ireland Diligent Full timeDiligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build greater...
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Customer Support Specialist
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Galway, Ireland Diligent Full timeAbout UsDiligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build...
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Customer Success Manager I
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Galway, Ireland Diligent Full timeAbout UsDiligent is the AI leader in governance, risk and compliance (GRC) SaaS solutions, helping more than 1 million users and 700,000 board members to clarify risk and elevate governance.The Diligent One Platform gives practitioners, the C-Suite and the board a consolidated view of their entire GRC practice so they can more effectively manage risk, build...
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Galway, Ireland Cpl Full timeCUSTOMER SERVICE SPECIALIST – FRENCH and DUTCH Speaker – Galway - Hybrid My client, a Galway City based Global operational hub seeks to hire a Customer Service Specialist initially on a 6 month FTC basis with a view to extension. You will be the first point of contact to support my client’s customers and key distributors across Europe. You will be...
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Customer Support Specialist | German Speaking
2 weeks ago
Galway, Ireland Cpl Full timeCustomer Support Specialist – German SpeakerLocation: Galway, Ireland (Parkmore East Business Park)Hybrid Model - 1 day a week you can work from homeEmployment Type: Full-time, PermanentA globally renowned multinational in the medical devices and healthcare sector is seeking a Customer Support Specialist fluent in Norwegian to join its Galway-based team....
