Housekeeping Porter

2 days ago

Galway, Ireland The Galmont Hotel Full time

TITLE: House Porter (Full Flexibility)REPORTING TO: Housekeeping Manager, Housekeeping Supervisors and Hotel ManagementMAIN PURPOSE OF THE JOB: To exceed the expectations of the guests and employees by providing the highest standards of cleanliness, service and co-operation at all times.MAIN DUTIES AND RESPONSIBILITIESAttend or read the handover briefing at the beginning of your shift to ensure that you are aware of any special requirements for the day.Follow all standards as outlined in your department Standard Operating Procedures (SOP) documents.Greet Guests with a welcoming manner.Comply with all Company policies and procedures as outlined in your Team Member Handbook and new policies and procedures as introduced from time to time.Assist in the documentation of all quality standards and the adherence to these standards.Maintain all assigned areas to the highest standards of cleanliness and tidinessMaintain exceptional standards of personal grooming and appearanceProperly clean, supply and equip guest rooms, public areas and staff areasCorrectly clean and maintain all soft furnishings, curtains and sheer curtainsConduct regular inventoriesImmediately report any deficiencies relating to cleanliness or repairImmediately report any discrepancies in room statusProperly handle and record lost propertyAssist colleagues and guests with special requirementsProperly use and maintain all hotel equipment and propertyYou may be asked to Service rooms that must be to the standards required by the Hotel.Servicing bathrooms in a hygienic mannerAll soiled linen is removed from the floors immediately.Ensure that any special requests from guests are adhered to.Communicate our services and facilities to customers as required.Daily, weekly, monthly and yearly cleaning is carried out as requested by Management.All public areas such as corridors, stairways and fire exits are cleaned and well maintained, clean glass in doors, radiators, pictures and any other equipment that is in the corridors.Your housekeeping trolley should always be adequately stocked and clean.Never leave your housekeeping trolley or vacuum cleaner unattended.Report any maintenance requirements to your Manager / Supervisor.Control the amount of equipment, cleaning materials and customer supplies used in all rooms.Ensure that all glass, crockery and rubbish is removed from public areasA high level of security at all times regarding Master Keys and bedrooms.Respecting guests and colleague's privacy at all times and maintaining a high level of confidentialityReport any suspicious behaviour of a customer to a member of the Management Team.Adhere to all purchasing and stock control systems and procedures in place in the Hotel.Ensure that the Housekeeping Storerooms and Linen Rooms are always kept clean and tidy.Job Types: Full-time, Part-time, ContractBenefits:Bike to work schemeEmployee assistance programEmployee discountFood allowanceOn-site parkingSick payWellness programAbility to commute/relocate:Galway, CO.Galway: reliably commute or plan to relocate before starting work (required)Experience:Hospitality: 1 year (preferred)Licence/Certification:Driving Licence (preferred)Work Location: In person

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