Associate - Quality And Training Specialist - Medical Information Europe

Associate - Quality and Training Specialist - Medical Information Europe page is loaded## Associate - Quality and Training Specialist - Medical Information Europelocations: Ireland, Corktime type: Full timeposted on: Posted Todayjob requisition id: R-*****At Lilly, we unite caring with discovery to make life better for people around the world.We are a global healthcare leader headquartered in Indianapolis, Indiana.Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism.We give our best effort to our work, and we put people first.We're looking for people who are determined to make life better for people around the world.Eli Lilly Cork is made up of a talented diverse team of over **** employees across 60 nationalities who deliver innovative solutions that add value across a variety of Business Service functions including Finance, Information Technology, Medical, Clinical Trials and more.Eli Lilly Cork offers a premium workspace across our campus in Little Island, complete with flexible hybrid working options, healthcare, pension and life assurance benefits, subsidised canteen, onsite gym, travel subsidies and on-site parking.Inhouse People Development services, Educational Assistance, and our 'Live Your BEST Life'wellbeing initiatives are just some of the holistic benefits that enhance the career experience for our colleagues.Eli Lilly Cork is committed to diversity, equity and inclusion (DEI).We cater for all dimensions ensuring inclusion of all ethnicities, nationalities, cultural backgrounds, generations, sexuality, visible and invisible disabilities and gender, with four pillars: EnAble, embRACE, LGBTQ+ & Ally and GIN-Gender Inclusion Network.EnAble, our pillar for people with disabilities and those that care for them, partners with the Access Lilly initiative to make our physical and digital environment accessible and inclusive for all.Together they are committed to promoting awareness to create a disability confident culture both at Eli Lilly Cork and beyond.Come join our team - Be Creative, Be an Innovator, and most of all, Be Yourselfhe Medical Information (MI) organization combines scientific knowledge and communication expertise to organize and deliver relevant medical communications that are meaningful and relevant to customers, enhance patient care and advance the quality and transparency of Lilly research.Medical information provides answers to unsolicited medical requests external healthcare professional (HCP) and non-HCP requesters, as well as internal requesters.Answers are created based on professional and scientific expertise and serve as an essential link between Lilly and external requesters (HCPs or patients, respectively).Careful listening to requester needs and adequate responding to requester inquiries is associated with a positive customer experienceThe Quality and Training Specialist plays a vital role in ensuring quality and training programs for MI Europe.Responsibilities include:**Audit / Inspection Readiness*** Maintain the quality management system (including Standard Operating Procedures, policies and resource tools) to ensure inspection readiness.* Maintain MI service delivery Quality Agreement(s).* Determine key processes/procedures for quality controls.* Ownership of MI quality records retention and management of documents.* Responsible for the Self-Inspection process for Medical Information.* Investigates Deviations and creates quality records or reports.* Develops audit readiness training and awareness initiatives for organization.**Quality Monitoring*** Deliver quarterly self-monitoring reports to ensure quality standards in MI request handling.* Support cross-functional activities to resolve quality problems with solutions that translate into service improvements.* Work with relevant MI stakeholders to identify service quality/efficiency/operational issues or areas of risk.**Maintain Operational Compliance*** Ensure proposed MI service improvements in processes, quality or omnichannel delivery successfully address potential compliance or regulatory conflicts through risk management.* Uses quality management perspective to help reduce system or organizational redundancies and inefficiencies, implementing any quality systems improvements required.* Deliver internal and external educational programs relevant to the MI quality or regulatory issues within a contact center environment.**Training*** Maintain and improve onboarding and brand or process updates training programs for all MI Europe team members to improve customer experience, ensure compliance, increase morale and drive employee retention.* Streamline the MI training curriculum to deliver core content for regulatory compliance whilst balancing required competency standards against the risk of lost core competencies.* Maintain training records for all MI personnel to meet quality and compliance standards.* Regularly assess training needs in collaboration with the team managers and leads to develop necessary training interventions (coaching, job shadow, secondment, courses etc).Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions.If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form () for further assistance.Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.#WeAreLillyUKandIrelandAt Lilly we strive to ensure our employees are part of a team that cares about them and our shared purpose of making life better for those around the world.We hope that you seek to join us on our journey as we create medicine and deliver improved outcomes for patients across the globe#J-*****-Ljbffr