Service Team Lead

4 weeks ago

Leixlip, Co Kildare, Ireland Nova Ltd. Full time

Nova (NASDAQ: NVMI)
is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.
With a team of ~1400 people in four R&D centers and 27 field offices, we bring insights into the world's most advanced industry.
We leverage multiple technology fields such as physics, optics, chemistry, and algorithms to develop hardware and software solutions that measure almost every advanced computer chip built in the world.
Nova dives deep into dimensions and layers at the atomic level to extract unique insights and provide our customers with crucial decision-making data, handling critical challenges by providing unique, differentiated solutions.
Our outstanding people-focused and innovative culture means every person at Nova has the power to make an impact and significantly redefine what people can achieve through technology.
The Service team at Nova is looking for a
Service Team Lead
to manage a team of service engineers and support our customer.
You'll be joining the
Global Business Group,
a competitive and familial environment.
We work as a team, and individually, to drive the success of our business using our winning attitude
We simply do things differently.
What about you?
What you will be doing
Primary owner of account Ireland: Manage install base performance and service business targets, achieving service contract targets (tool uptime, MTTR, MTBF, etc.).
Service team management: Allocate resources, align daily plans with customer needs, identify skill gaps, plan trainings, and motivate the team to improve customer satisfaction.
In addition to team leadership and service coordination responsibilities, the role requires approximately 70% hands-on technical work, e.g.
in the cleanroom environment.
Service escalation and collaboration: Handle Level 1 and 2 escalations, collaborate with Service and Division for technical guidance, ensure smooth customer communication, and track progress till closure.
Support and planning: Support Nova and End Users under warranty and service agreements, plan new tool installations, and manage WH and parts stock for local inventory.
Strategic contributions: Contribute to account service business strategy, drive value-added service products/upgrades, and initiate Best Known Method (BKM) sharing across sites and globally.
Requirements
Semiconductor cleanroom experience: 3-5 years, preferably with team lead experience.
Understanding of fab service requirements, procedures, and protocols, with the ability to define and achieve targets for customer satisfaction.
Excellent interpersonal and communication skills.
Ability to handle stressful situations and lead a team to overcome challenges.
Willingness to travel 15-20%.
Join us if you are
A dreamer and brilliant high aimer who sees the impossible as the starting point and loves working in a multidisciplinary global team to create innovative breakthroughs.
If you need assistance, you may contact us at
#J-18808-Ljbffr

  • Service Team Lead

    3 weeks ago

    Leixlip, Co Kildare, Ireland Nova Ltd. Full time

    Nova (NASDAQ: NVMI) is a global company and a leading provider of innovative metrology solutions for process control in semiconductor manufacturing.With a team of ~1400 people in four R&D centers and 27 field offices, we bring insights into the world's most advanced industry. We leverage multiple technology fields such as physics, optics, chemistry, and...

  • Field Service Engineer

    2 weeks ago

    Leixlip, Co Kildare, Ireland EBARA Precision Machinery Europe GmbH Full time

    Working at EBARA Precision Machinery Europe (EPME) means you are connected to the top 20 micro-chip manufacturers. The semiconductor manufacturing market continues to grow. Our customers are using high-precision manufacturing technologies to provide; IoT, cloud servers, silicon technology, 5G, sensors for autonomous vehicles, flat panel displays, smartphones...

  • Field Service Engineer

    2 weeks ago

    Leixlip, Co Kildare, Ireland Ebara PM Full time

    Working at EBARA Precision Machinery Europe (EPME) means you are connected to the top 20 micro-chip manufacturers. The semiconductor manufacturing market continues to grow. Our customers are using high-precision manufacturing technologies to provide; IoT, cloud servers, silicon technology, 5G, sensors for autonomous vehicles, flat panel displays, smartphones...

  • Leading Field Support Specialist

    3 weeks ago

    Leixlip, Co Kildare, Ireland Bebeefieldserviceengineer Full time

    Key Job Responsibilities:As a key liaison between our organization and customers, you will resolve high-value problems efficiently.You will work closely with customers on-site to install, maintain, and upgrade equipment.Key Impact:You will ensure peak performance and deliver exceptional service.You will be an integral part of a diverse and dynamic field...

  • Semiconductor Operations Director

    1 week ago

    Leixlip, Co Kildare, Ireland beBeeSite Full time €120,000 - €150,000

    Job OverviewYou will play a key role in leading a high-performing team leader layer and driving employee engagement, customer satisfaction, and business growth.As a Site Manager, you will be responsible for managing the Business of Field Service Operations (FSO) for our Ireland customer site. This is a high-level position that requires a recognized expert in...

  • Site Leadership Position

    2 weeks ago

    Leixlip, Co Kildare, Ireland Bebeeleadership Full time

    Job OverviewA leading organisation seeks a seasoned Site Manager to spearhead the success of its operations in Ireland.The ideal candidate will be responsible for directing and managing activities at the customer site, including people management, customer satisfaction, profit and loss, and budget oversight.Key Responsibilities:Drive a culture of safety and...

  • Site Leadership Position

    2 weeks ago

    Leixlip, Co Kildare, Ireland Bebeeleadership Full time

    Job OverviewA leading organisation seeks a seasoned Site Manager to spearhead the success of its operations in Ireland.The ideal candidate will be responsible for directing and managing activities at the customer site, including people management, customer satisfaction, profit and loss, and budget oversight.Key Responsibilities:Drive a culture of safety and...

  • Food and Beverage Operations Manager

    1 week ago

    Leixlip, Co Kildare, Ireland beBeeHospitality Full time €52,000 - €63,000

    Job Title: Food and Beverage Operations ManagerWe are seeking a skilled professional to oversee the smooth operation of our dining establishments. The ideal candidate will be responsible for supervising daily activities, leading a team of food and beverage staff, and driving guest satisfaction.Main Responsibilities:Ensure efficient operation of restaurants,...

  • Sales Director for Ireland

    6 days ago

    Leixlip, Co Kildare, Ireland beBeeLeader Full time €100,000 - €120,000

    Business Leader OpportunityWe are seeking a dynamic and visionary leader to spearhead our go-to-market strategy across Ireland. As Business Leader, you will drive the execution of our compute, storage, advisory & professional services, hybrid cloud, and HPC/AI business across Ireland.Develop a sales strategy that delivers transformational growth through...

  • Site Director

    3 weeks ago

    Leixlip, Co Kildare, Ireland Bebeeleadership Full time

    Job Overview:Key Responsibilities:Direct and manage activities for customer site in Ireland, including people management, customer satisfaction, P&L, budget management.Drive a culture of safety and quality by setting clear processes, empowering safety ownership, and ensuring consistent use of systems across onboarding, training, operations, and continuous...