Strategy And Operations Lead, Gup, Operations

5 days ago

Dublin, Ireland Google Inc. Full time

Job DescriptionWe are seeking a Strategy and Operations Lead for our gUP, Operations team.The role will be based in either London, UK or Dublin, Ireland.The successful candidate will have experience driving progress, solving problems, and mentoring junior team members, with deeper expertise and applied knowledge within the relevant area.ResponsibilitiesProvide support to the Managing Director, ensuring high-pace, on-time business cadence, team health, and effective decision-making.Develop, manage, and execute strategic and operational initiatives, acting as a trusted advisor to leadership to solve business issues with a strong bias for execution.Define, track, and analyze key performance metrics to measure the impact of initiatives and drive continuous improvement in customer support delivery and operational efficiency.Drive operational excellence by applying frameworks like Agile or Six Sigma to streamline processes, identify opportunities for improvement, and enhance customer satisfaction.Structure and solve ambiguous problems, translating high-level strategic goals into concrete, actionable plans and project roadmaps.RequirementsBachelor's degree or equivalent practical experience.6 years of experience in leading and executing operational initiatives from end-to-end.Preferred QualificationsMaster's degree in Business, Finance, Operations, or a related field.Experience in improving and scaling customer support delivery through process optimization, technology, and operational excellence.Experience applying frameworks such as Agile, Six Sigma, Systems Thinking, or equivalent to solve business problems.Excellent problem-solving skills.Google is proud to be an equal opportunity and affirmative action employer.We are committed to building a workforce that is representative of the users we serve, creating a culture of belonging, and providing an equal employment opportunity regardless of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.#J-*****-Ljbffr

  • Strategy and Operations Lead, gUP, Operations

    5 days ago

    Dublin, Ireland Google Inc. Full time

    Job Description We are seeking a Strategy and Operations Lead for our gUP, Operations team. The role will be based in either London, UK or Dublin, Ireland. The successful candidate will have experience driving progress, solving problems, and mentoring junior team members, with deeper expertise and applied knowledge within the relevant...

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