Head Of Data

5 days ago

Kilkenny, Ireland Aztec Group Full time

Overview
Join to apply for the
Head of Data & Delivery Operations
role at
Aztec Group
.
Responsibilities
Day-to-Day Operational Oversight: Define and optimise Aztec's service delivery oversight model to ensure efficient operations across delivery teams, managing KPIs, OKRs, SLAs, productivity metrics and client billing requirements across all services & asset classes.
Internal Data & Analytics: Oversee the collection, integrity, and use of Aztec\'s internal operational data, building dashboards and analytics to drive decision-making, planning, and continuous improvement.
Data AI & Change Requirements: Coordinate Data and AI requirements across the Client Services function, focusing on future-facing opportunities.
Service Delivery Resource Allocation & Optimisation: Lead resource planning, headcount forecasting, and capacity management, aligning staffing with delivery demands and service commitments; monitor WIP flow to ensure throughput, timely completion, and bottleneck resolution.
Operational Enhancement: Support strategic and tactical projects that facilitate operational improvements and ensure change acceptance and smooth transitions by key stakeholders.
Cross-Functional Enablement: Work with Technology, Process Optimisation & Digitisation, Asset Classes, Specialist Services, Centres of Excellence and Finance to provide the right tools, structures, and insights for scale.
Leadership Requirements
Operational Leadership: Lead operations for a complex, multi-jurisdictional service delivery operation with rigor, visibility, and control.
Analytical Mindset: Use operational data to guide decisions, improve processes, and create transparency for business owners.
Control-Oriented Leadership: Deep understanding of risk, controls, and audit requirements in financial services operations.
People & Resource Management: Manage team performance, resourcing, and coaching within high-volume environments.
Continuous Improvement: Ability to challenge processes and people to continually improve.
Technical Skills
In-depth understanding of fund administration operations and service delivery processes
Strong grasp of resource planning, work management, and utilization models
Strong grasp of operational risk and controls
People Skills
Excellent interpersonal and communication skills for cross-functional collaboration
Analytical, process-oriented, and solution-focused
Experience & Qualifications
Significant experience in financial services operations
Experience managing operational KPIs, dashboards, workforce resourcing & data-driven optimization
Proven success in managing internal controls and operational risk
Key Internal Interfaces
CCSO: All Service Delivery Teams and Asset Class Leads
CCO: Proposition lead, Commercial Lead, CCO
Group: Finance, Technology, People
Seniorities & Employment
Seniority level: Executive
Employment type: Full-time
Job function: Management and Manufacturing
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