Front Office Manager

2 days ago

Galway, Ireland Galway Harbour Hotel Full time

TITLE: Front Office Manager REPORTING TO: General Manager MAIN PURPOSE OF THE JOB: Manage the Front Office Department, acting as a liaison between guests and management in order to provide efficient, prompt, courteous, trouble free and proactive service to customers; hence maximise rooms revenue and guest satisfaction and ensures the proper execution of all operational issues. The incumbent is fluent in Front Office operations technology, is aware of the hotels possibilities and limitations, and understands all aspects of hotel management. MAIN DUTIES AND RESPONSIBILITIES Manage and coordinate front offices shift activities to provide the highest standard of service Achieves customer satisfaction and rooms revenue goals by supervising Front Office employees Is proficient in all Front Office procedures Utilises management skills and motivation to maximise employee productivity and satisfaction Recommends to General Manager how to improve guest service and efficiency in Front Office operations Manages and participates in the prompt and courteous check-in, check-out and servicing of guests Checks the daily arrival list, and makes necessary preparations if hotel is sold out Is in charge of planning, follow up and execution of training plan and holiday plan Is in charge of the weekly staff schedule according to hotel guidelines Handles promptly and courteously problems regarding customer room accommodations and rates, and notifies appropriate Department Head when needed Handles promptly and courteously all guest comments, complaints, requests or enquires; takes necessary action, and thorough follow-up Greets and escorts returning guests and VIPs to guest rooms upon check-in Handles personally walk-outs in fully booked situations Helps to show meeting facilities, guest rooms and other public space to potential guests Ensures that emergency procedures are enforced to provide for the security and safety of guests and employees Ensures that all employees within own department work in a safe manner that does not harm or injure self or others Supports a safe hotel by applying hotel regulations, and adhering to existing laws and regulations Anticipates possible and probable hazards and conditions and takes action to prevent them from happening Collaborates with the General Manager in developing the departmental business plan Attends meetings and training required Assists colleagues to perform similar or related jobs when necessary Accepts flexible work schedule necessary for uninterrupted service to hotel guests and stakeholders Job Type: Full-time Experience: FRONT OFFICE: 2 years (required) Work authorisation: Ireland (required) Work Location: In person Skills: Organisation Management Reception

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