Office Telephone Receptionist

2 weeks ago

Maynooth, Ireland Station Master Full time

Office Telephone ReceptionistWith Responsibilities for Accounts Receivable, Support Call Logging, and Office Diary ManagementPosition OverviewThe Office Telephone Receptionist is a key member of our administrative team, responsible for managing incoming calls, overseeing accounts receivable processes, logging support requests, and maintaining the office diary.This role requires excellent communication skills, attention to detail, and organisational abilities to ensure the smooth running of office operations.Main Responsibilities· Telephone Reception:· Answer all incoming calls promptly and professionally.· Direct calls to the appropriate staff members or departments.· Provide accurate information to callers and take messages as required.Accounts Receivable:Generate and send invoices to clients or customers.Track payments and follow up on outstanding accounts.Maintain accurate records of all receivables and reconcile accounts.Collaborate with the finance department to resolve payment queries.Logging Support Calls:Record details of support calls received via phone or email.Assign support tickets to the appropriate personnel.Monitor the status of support requests and ensure timely follow-up.Maintain a database or log of support calls for review and reporting.Managing the Office Diary:Schedule and coordinate meetings, appointments, and events.Keep the office diary up-to-date and inform relevant staff of upcoming commitments.Ensure no scheduling conflicts and optimise diary management for efficiency.Key Skills and Attributes· Exceptional verbal and written communication skills.· Strong organisational and multitasking abilities.· Proficiency in office software (e.g., MS Office, diary management tools).· Basic knowledge of accounting principles and accounts receivable processes.· Attention to detail and accuracy in record-keeping.· Ability to handle confidential information with discretion.· Professional and courteous manner.Qualifications and Experience· Previous experience in a receptionist, administrative, or accounts role preferred.· Familiarity with telephone systems and office management software.· Relevant qualifications in business administration, accounting, or office management an advantage.Working ConditionsThis is a full-time position Monday Friday (2 days) or Mornings only Monday to Friday (5 days).Competitive salary offered.Reporting StructureThe Office Telephone Receptionist reports to the Office Manager and works closely with the accounts and support teams.How to ApplyInterested candidates should submit a CV and cover letter outlining relevant experience and suitability for the role.Job Types: Full-time, Part-time, PermanentPay: From €14,****** per yearExpected hours: No less than 16 per weekWork Location: In person

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