Agency Operations Lead

3 weeks ago

Dublin, Dublin City, Ireland Rabobank Full time

Job Title
Agency Operations Lead
Job Description Position Title : Agency Operations Lead
The Global Service Centre for Corporate Banking Services (CBS), with offices in Dublin and Utrecht, within the COO Domain, is responsible for providing Back Office loan and agency administration services to Front Office business lines across multiple regions.
It operates in a highly regulated, high-value, high-risk international environment with low error tolerance and significant reputational and systemic responsibilities.
The market is international and dynamic, involving suppliers, staff, and counterparties across different time zones and cultures.

The Agency Operations Lead for CBS is a member of the Agency Operations Leadership Team.
The role involves overseeing the Agency Operations teams responsible for back office processing and servicing for Asia, North America, and potentially other regions, ensuring excellent client service and achievement of targets.

All candidates must have the Right to Work in Ireland, either through a valid EU work permit or by holding Stamp 4 or Stamp 1G Visa.
Main / Core Tasks: Process complex Agency loan requests independently.
Provide specialist advisory support and act as a super user within Agency Operations.
Ensure operational processes are followed and challenge existing procedures where necessary.
Manage team members' tasks and responsibilities.
Adhere to SLA timelines to meet daily and hourly deadlines.
Authorize product transactions after verifying transaction evidence.
Effectively escalate issues to resolve bottlenecks and knowledge gaps.
Verify the accuracy, completeness, and reliability of documents according to procedures and policies.
Maintain the Target Operating Model (TOM) by challenging deviations objectively.
Participate in strategic projects, providing technical expertise.
Team Management and Development: Coordinate team duties to ensure sufficient coverage.
Lead daily stand-ups, team meetings, and reporting.
Manage team members, providing feedback and supporting development.
Act as a coach, sharing best practices.
Support training and development initiatives.
Promote team well-being and work/life balance.
Service Delivery and Continuous Improvement: Build strong partnerships with clients and internal teams to deliver quality services.
Translate issues into solutions for key stakeholders.
Collaborate with the Service Relationship Manager to identify and implement process improvements.
Ensure adherence to process measures, timelines, and accuracy.
Lead problem-solving and process enhancement efforts.
Analyze and improve output for better quality and service.
Work with Product Owners on process enhancements to reduce costs and increase efficiency.
Being 'In Control': Resolve cash breaks and overdue items.
Maintain risk awareness and highlight control gaps.
Ensure compliance with risk standards, policies, and processes.
Suggest improvements to risk management practices.
Support business continuity planning.
Ensure completion of mandatory training and compliance requirements.
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