Wfm Reporting Analyst I-Grade B1

4 weeks ago

Dublin, Ireland Teleperformance Full time

Overview
Reporting/Business Analyst
Responsibilities to include but not be limited to the following
Conduct data analysis, spot data trends, perform gap analysis, generate reports, and recommend improvements to current business metric collection process
Produce and deliver tracking and reporting for key KPI/SLA's in the business
Design key dashboards and scorecards for Senior Leadership and Business Unit (Team Leaders, Training Team, Quality Analysts/Analysts, etc.)
Perform ad-hoc data analysis to support the business initiatives
Create and maintain efficient and secure systems for recording data and producing relevant documentation
Maintain the daily relationship with the business intelligence supplier
Seek opportunities to drive innovation and process improvement within the reporting spectrum
Recommended Qualifications
Qualifications
2-3 years of experience working in a reporting environment, with proven ability to deliver high quality & accurate reports within demanding timescales
Strong technical and numerical skills with advanced Excel skills
Strong communication skills (both written and verbal) - ability to clearly communicate complex quantitative analysis in actionable insights
Detail-oriented and passion for problem-solving
Ability to work on own initiative or as part of a team
Knowledge of data tools
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