Customer Onboarding Specialist

Customer Onboarding SpecialistLocation: Hybrid / Dublin, IrelandDepartment: Customer Success & ImplementationJob PurposeAt SEAtS Software, we help the world's leading Universities, Colleges, and Schools deliver better student outcomes and experiences on a safe, efficient, and sustainable campus.As a Customer Onboarding Specialist, you will play a critical role in guiding new clients through the implementation journey, ensuring a smooth transition from project initiation to go-live.You will be client-facing, hands-on, and responsible for setting customers up for long-term success.This role bridges the gap between Sales, Implementation, and Customer Success by driving adoption, providing expert onboarding support, and ensuring clients realise early value from their SEAtS investment.Main DutiesClient-Facing Implementation & OnboardingAct as the primary point of contact during the onboarding and implementation phase.Lead client workshops, discovery sessions, and configuration activities to align SEAtS solutions with institutional needs.Develop and manage onboarding plans, ensuring milestones and timelines are achieved.Support data imports, integrations (e.g., SIS, timetabling, CRM, SSO, LMS), and technical setup.Deliver live and self-serve training tailored to different user roles across the institution.Relationship ManagementBuild trusted relationships with key stakeholders to ensure engagement and satisfaction from the outset.Provide consultative guidance to help clients embed SEAtS into their operational and student success strategies.Facilitate a warm handover to the Customer Success Manager and Support teams once the client is live.Customer Engagement & EnablementCreate and deliver onboarding resources (guides, FAQs, videos, webinars).Ensure customers have clear expectations, realistic timelines, and access to the right support channels.Identify potential risks early and escalate where necessary to keep onboarding on track.Internal CollaborationWork closely with Sales to ensure a seamless pre- to post-sales experience.Collaborate with Product, Engineering, and QA teams to provide structured feedback from early customer usage.Partner with Customer Success Managers to ensure a smooth transition into ongoing account management.Reporting & Continuous ImprovementTrack onboarding progress and report on client readiness, risks, and success metrics.Contribute to process improvements and standardisation of onboarding best practices.Document customer implementations for knowledge sharing and future reference.Qualifications & ExperienceBachelor's degree or equivalent experience.2–4 years' experience in customer onboarding, implementation, or professional services within a SaaS environment.Proven track record of managing technical projects and client relationships.Experience with system integrations, data migration, and enterprise solutions (CRM, SSO, LMS, authentication systems).Strong organisational skills, with the ability to manage multiple onboarding projects simultaneously.Excellent communication and presentation skills; comfortable leading workshops and training sessions.Skills & AttributesConsultative, customer-first mindset with strong relationship-building skills.Ability to simplify complex technical concepts for diverse audiences.Proactive problem-solver with a flexible, hands-on approach.Comfortable working independently and collaboratively across teams.Empathetic, professional, and adaptable, especially during periods of change.Other FactorsWillingness to travel up to 25% of the time to support client onboarding.Passion for education technology and improving student outcomes.Ability to inspire confidence and deliver exceptional customer experiences from day one.Job Types: Full-time, PermanentPay: €35,******-€50,****** per yearBenefits:Company eventsCompany pensionGym membershipOn-site parkingSick payWork Location: Hybrid remote in Old Connawood, Bray, CO.Wicklow