German Customer Excellence and Medical Solution Associate

2 weeks ago

Cork, Ireland Life Science Recruitment Ltd Full time

A German speaking Customer Excellence and Medical Solution Associate or Senior Associate is required to join a leading global Pharmaceutical business based in Cork with Hybrid working. This is a fantastic opportunity to join a diverse and vibrant business that is dedicated to discovering and bringing life-changing medicines to those who need them. The Role Provide a timely, professional and quality response to medical / pharmaceutical inquiries from customer (e.g. healthcare professionals, patients) Align to the standards and with a focus on customer experience Document all customer interactions (including enquiries, Product Complaints and Adverse Events) in the appropriate computer systems, following the appropriate business procedures to ensure regulatory compliance Identify queries containing either adverse events or product quality complaints, handle and document these in accordance with the appropriate operating Replacement and Retrieval of specific products using the agreed processes with the relevant Vendors Ensure optimal customer satisfaction. The Person Native German language skills and full fluency in English Educational/work background in a health care, medical affairs, clinical development, scientific or medical communications field to understand national health care systems and organizational hierarchies. Bachelors degree, diploma, medical or pharmaceutical technical assistant or equivalent in health care, natural sciences, pharmacy, nutritional specialists or a related discipline Excellent active listening skills with effective verbal skills to respond to customers with a rational and empathetic manner Excellent written skills to succinctly, accurately and objectively respond to customers queries Able to respond flexibly and empathetically to customer needs, managing their expectations effectively For further details please contact; Paula OReilly on or send CV in confidence to Skills: Medical Information Experience Native German Language HCP

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