Customer Support Specialist

2 weeks ago

Thurles, Ireland Kos Ergonomics Full time

Who we are:At KOS Ergonomic Solutions, we're passionate about enhancing workplace health, comfort, and productivity.As a leading provider of ergonomic solutions across Ireland and Europe, we partner with some of the region's largest multinational organisations to improve the wellbeing of their people and we're just as committed to supporting the wellbeing of our own team.As we continue to grow, we're looking for a new team member to join our Operations team who shares our commitment to health, innovation, and customer care.About the role:We are looking for a talented Customer Support Specialist who will be based onsite in our Holycross, Tipperary office.The successful candidate will have excellent customer experience skills with the ability to continue to build strong relationships with our existing customer base along with being the first point of contact for new customer relationships.The person will need to be customer centric, flexible, have strong attention to detail and have a keen willingness to develop their knowledge of our Ergonomic products and services.If you're driven by a passion for enhancing the health and wellbeing of others, this role offers a meaningful opportunity to make a real difference.Scope of the role:Be the first point of contact for customer enquiries via phone, email, and live chat, offering knowledgeable, friendly, and solution-focused support.Collaborate closely with internal teams including Purchasing, Warehousing, Marketing, Ergonomic Consultants, and Account Managers to ensure timely and accurate service delivery.Prepare quotes and invoices, manage order processing, and coordinate logistics to ensure smooth fulfilment.Maintain and update product information on our website while continually growing your product knowledge of our ergonomic solutions.Ensure quality control of customer documentation and maintain accurate records in our Customer Relationship Management (CRM) system.Manage the customer support mailbox, ensuring service standards and response times are consistently met.Follow up with customers on Accounts Receivable, ensuring timely communication and payment.What we're looking for:Professionalism with a drive to deliver an excellent customer experience.3rd level qualification/diploma/certification (preferably Business or Health related)At least two years' experience in a fast-paced customer focused role.Comfortable using IT systems and confident using word, excel and outlook.Flexible approach to work and adaptable to change with a successful growing company.Strong attention to detail.Drive to learn and develop.What we offer:Competitive basic salaryPerformance related bonusEmployer funded Pension scheme arrangementBike to work and Tax saver commuter schemeFlexible working arrangementsAnnual leave buy back scheme- option to purchase an additional five days leave to support your work life balanceComprehensive learning and development programmes, including leadership and management training.Exam support and Tuition reimbursement provided.A supportive, collaborative, and forward-thinking team culture where your contribution is valued and recognised.

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