Hr Operations Manager

Job SummaryNua Healthcare Services (Nua) is one of Ireland's leading Private Healthcare Providers, specialising in Residential and Supported Living Services, to both Children and Adults with a range of complex support needs.Benefits of joining Nua HealthcareCompany PensionComprehensive Induction processContinuous Professional DevelopmentFantastic development & career opportunitiesLife Assurance/Death-in-ServicePaid Maternity/Paternity LeaveEducation AssistanceEmployee Assistance Programme (EAP)Bike to work Scheme.Refer/Retain a friend bonus.Discounts with Retailers - NationwideJob ObjectivesThe HR Operations Manager is the operational lead for the HR function, responsible for ensuring the effective day-to-day running of HR services and delivery of the People Strategy.Acting as the HR Director's key support and deputy for operational matters, the postholder ensures compliance, drives data-led insights, and delivers high-quality HR services across the organisation.The role combines hands-on operational oversight with strategic input, ensuring HR action plans, service excellence, and compliance standards are consistently achieved.Key ResponsibilitiesOperational Leadership & ComplianceManage the day-to-day operations of the HR function, ensuring efficiency, consistency, and service quality.Act as the HR Director's delegate for operational HR matters, supporting decision-making and ensuring continuity of leadership.Monitor HR compliance indicators and oversee adherence to employment law, regulatory requirements, and internal standards.Ensure quality assurance processes are robust and drive continuous improvement across HR operations.Data, Analytics & Action PlanningLead on HR data and analytics, providing accurate reporting and insights to the HR Director and senior leadership.Oversee the delivery and monitoring of HR action plans, ensuring accountability and measurable outcomes.Identify workforce trends and risks, using data to inform operational and strategic planning.People Strategy & PlanningSupport the HR Director in translating strategic goals into operational priorities for the HR function.Drive the implementation of the People Strategy across HR operations, ensuring alignment with organisational objectives.Provide operational and tactical input to HR planning and projects.Team Leadership & CollaborationLine manage the HR Business Partner and L&D Manager, ensuring clarity of objectives, accountability, and professional development.Guide and support HR team members in delivering service excellence and best practice.Collaborate with peers in Recruitment, Retention, and Engagement to ensure integration of HR activities across the People function.Customer Service & Business PartneringChampion a responsive, professional, and solution-focused HR service for managers and employees.Build effective working relationships with leaders and stakeholders, positioning HR as a trusted partner.Promote a culture of service excellence, employee experience, and continuous improvement.Critical & Strategic TasksAnticipate and manage critical HR issues, escalating as necessary to the HR Director.Act as deputy to the HR Director in their absence for operational HR matters.Support organisational change initiatives, ensuring HR plays a proactive and enabling role.Drive initiatives that enhance HR service delivery, compliance, and alignment with business needs.Skills RequirementQualifications, Skills & ExperienceEssential:Degree in HR Management, Business, or related discipline.Minimum 5 years' HR management experience, including day-to-day operational leadership.Strong knowledge of Irish employment law, HR compliance, and HR best practice.Experience using HR data and analytics to inform decisions.Proven leadership experience, including line management of HR professionals.Strong communication, stakeholder engagement, and problem-solving skills.Desirable:CIPD qualification (or working towards).Experience within healthcare, social care, or regulated environments.Experience deputising for senior HR leaders.Project management and change management expertise.Key CompetenciesOperational Leadership: Ensures smooth day-to-day running of HR services.Deputy Leadership: Acts confidently and reliably as the operational number two to the HR Director.Service Excellence: Drives consistent, customer-focused HR delivery.Analytical Insight: Leverages HR data to improve decision-making.Collaboration: Works effectively with peers and senior stakeholders.Adaptability: Manages competing priorities and operational challenges.Integrity: Models professionalism, confidentiality, and fairness.Nua1