Quality Assurance Analyst With German Or Swedish

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Work with usTitle: Quality Assurance Analyst with German or Swedish (6 months maternity cover)Requisition ID: 50673
City: Dublin
Country/Region: IE
Wipro Limited (NYSE: WIT, BSE: 507685, NSE: WIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients' most complex digital transformation needs.
Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses.
With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world.
For additional information, visit us at DescriptionRole Purpose We are excited to offer you this new opportunity within Wipro Technologies, one of the biggest brands in the industry at this moment with a well-established history in various domains.
We are currently hiring for an important project in the QAAS (Advisory Services) domain for one of the largest American information technology companies, among the other Big Five corporation, with a notable presence in the social media industry.
?As a Quality Assurance Specialist, you will be responsible with the following:

Perform audits on recorded and live client interactions and provide evaluation feedback to call center agents through QMSConduct regular one on one or group calibration to ensure evaluations are aligned based on business requirementsSupport the business in managing and implementing Quality Management standards and processes that are aligned with the global standard and relevant to the local market nuancesApplying critical thinking & analytics thinking to provide insights to the clientConduct weekly analysis to identify the error trends and for top errors, conduct root cause analysis (RCA)Highlight trends and red flags to the business for better improvementsEnsure accurate maintenance of sample calls/chats library in accordance with local legal requirementsCollaborate with internal and external stakeholders, highlighting QA trends and insights to the businessProvide a bi-weekly QA dashboard highlighting QA audits completion and QA trends to all stakeholders?Requirements: Degree or equivalent practical experienceMinimum of 2 years experience in a sales or call center environment with Quality Assurance experienceExcellent interpersonal and communication skillsFluent in German or Swedishand EnglishFluency on Norwegian would represent an advantageSelf-motivated, entrepreneurial, and comfortable dealing with ambiguityAbility to work in a fast paced environment.Strong attention to detail, ability to identify explicit and implicit signals which may translate opportunities for our agents.Coaching experience is a plus.Experience in the advertising industry is a plus?Benefits: Opportunity to work in a fast-growing company and in a multinational environment for some of the biggest brands in the worldPotential for career growth within the organization and the opportunity to build a successful career pathAccess to a diverse range of benefitsPersonal and professional development through a variety of training programs covering both hard and soft skillsComprehensive salary package with various componentsPrivate medical insurancePension and retirement schemesLife insuranceIncome protectionVarious other social benefitsIf you are proactive with a mindset for professional growth, eager to tackle and conquer new challenges, open to adapting and enhancing your current skills while acquiring new ones, we would be delighted to receive your application and promptly reach out to you for a more in-depth conversation.
Reinvent your world.
We are building a modern Wipro.
We are an end-to-end digital transformation partner with the boldest ambitions.
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Of yourself, your career, and your skills.
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It has always been in our DNA - as the world around us changes, so do we.
Join a business powered by purpose and a place that empowers you to design your own reinvention.
Come to Wipro.
Realize your ambitions.
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All qualified applicants will receive consideration for employment without regard to race, color, caste, creed, religion, gender, marital status, age, ethnic and national origin, gender identity, gender expression, sexual orientation, political orientation, disability status, protected veteran status, or any other characteristic protected by law.
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Reasonable accommodation will be provided to all applicants including persons with disabilities, throughout the recruitment and selection process.
Accommodations must be communicated in advance of the application, where possible, and will be reviewed on an individual basis.
Wipro provides equal opportunities to all and values diversity.

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