Operations Supervisor

2 weeks ago

Dublin, Ireland Europcar Mobility Group Full time

Enhanced Maternity and Paternity benefits
Access to Hubex benefits and discounts platform
Life Assurance x2 basic salary
Employee Assistance Programme
Opportunities for career advancement and professional development
Voluntary flu vaccination voucher
Bike to Work Scheme
Key Responsibilities:
Ensure standard operating procedures are followed in all areas of the location.
Highlight any gaps or areas for improvement and provide innovative and effective solutions.
Maintain a presentable and well-organised station, ensuring all facilities and equipment are in excellent condition.
Lead day-to-day operations and resolve operational issues, including managing the shuttle bus service.
Ensure vehicle and key security, complete reports weekly, and resolve anomalies promptly.
Respond to stock anomalies and address unauthorised removal of telematics devices.
Manage fleet cars/vans, upgrades, and space planning, especially during evening and weekend shifts.
Ensure compliance with insurance, terms, and conditions to protect the business against risk.
Monitor customer satisfaction (NPS scores) and uphold customer service standards.
Manage daily operations for Sharebox & D2C bookings, ensuring timely fulfilment and handling queries.
Lead by example in customer-facing areas to maintain company service standards.
Address customer queries and complaints professionally, providing updates and closing issues effectively.
Oversee daily activities of operations assistants, including tax discs, fleet checks, and key control.
Conduct compliance audits across departments.
Coordinate with the fleet and logistics manager to ensure vehicle availability, especially during peak times.
Identify operational challenges and areas for improvement proactively.
Supervise staff performance, conduct 1:1 meetings, and address issues.
Manage staff absence, return to work, and daily planning.
Support the Airport Manager with ad hoc duties and projects.
Skills & Qualifications:
Problem-solving and analytical skills focused on operational improvement.
Excellent time management and multi-tasking abilities.
Proficient in Microsoft Office and reporting tools like Qlikview.
Full Category B driving licence for at least 2 years.
Fluent in English, both spoken and written.
Strong attention to detail and a focus on health and safety.
Why Choose Europcar?
We foster a career-oriented working environment.
As part of a global organization with big ambitions, you can contribute to and benefit from our growth.
Europcar offers opportunities for career progression in the rental industry and is committed to ongoing training and development.
**Europcar Mobility Group is an equal opportunities employer, committed to providing equal employment opportunities for all qualified persons.
**
About Europcar Mobility Group
With 75 years of expertise, Europcar is a leading global mobility provider in Europe, offering a wide range of vehicle rental services, including electric vehicles, across over 130 countries with a fleet of more than 250,000 vehicles.
Our brands cater to different customer needs, from premium to budget options, ensuring high customer satisfaction through our extensive network and dedicated team.
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