Sales Support Administrator

Sales Support Administrator Full Time temporary position Monday-Friday 8.45am-5.30pm The Role: Reporting to the Sales Manager, the role will require the candidate to proactively support our existing / new customer base in addition to support the Sales Manager, Sales Consultants and print team.

Sales support administrator implements all office polices of Evad Technology Group.

Their responsibilities range from contract management, resource controlling, quoting to ordering a range of equipment, processing stationary orders, customer service, assisting the sales manager and senior sales consultants.

They must run the print system smoothly overseeing various administrative functions.

They work full time in Evad Technology Group Monday- Friday 8.45am-5.30pm.

A Sales support administrator performs duties while adhering to the organisations values and principles Your responsibilities will consist of but are not limited to the following.

Answering telephones & replying to emails.

Inputting orders from customers and dealing with queries.

Ensure that the customer is well informed as to the status of the repair or resolution and order.

Cover Service Desk for sick days and holidays if required.

Ability to multi-task and resolve a high volume of customer issues from sales to renewing contracts.

Respond to customer complaints and comments.

Dealing with sales consultants and engineers on any queries on sales quotes and orders.

Ensure standards for quality, customer service is met.

Keep up to date all other administrative tasks.

Ensuring effective internal communication within the Sales team, Engineers and Marketing team and Customer Support and across the country.

Managing stock levels and making key decisions about stock control.

Managing specific company services, brands as required.

Contract Management Any other administrator tasks requested by MD, Sales Manager and Senior Sales consultants.

Responsible for managing the EVAD HP Managed Prints Sales and inventory controls (Cover for sick leave and annual leave).

Responsibility for the daily updating of Kaseya CRM & HP MPS Sales software.

Processing Customer orders.

Managing the renewal of various softwares for customers and billing accordingly Sourcing IT equipment online and sending quotations to customer via Autotask.

Then Creating opportunities in Autotask for the above quotes.

Ensuring prompt responses to customer queries.

Liaising with suppliers and building on current relationships.

Appointment setting in Microsoft Calendar for Sales consultants.

Ad hoc reporting when requested.

Offer assistance during ISO audit.

Working to month end deadlines.

The role requires data entry / data management role of a specific administrative system used to issue and manage specific customers quotes.

Kaseya Training will be provided.

Data entry onto the system.

Experience & Requirements: Third level qualification or relevant experience in a similar role.

Excellent organisational, communication and time management skills.

Proficient in Microsoft office (Word, Excel, Power Point and Outlook).

Previous office or operations administration experience would be advantageous.

Strong analytical and problem-solving skills.

Experience developing reports and dashboards.

Strong team player with a clear focus on stakeholder engagement.

Track record of taking a systematic approach to achieving deliverables.

The successful candidate will have a technical understanding of our portfolio to be able to tailor solutions to customer requirements.

They must be a self-learner with the ability to understand market needs and translate these market needs to market propositions.

They should stay abreast of the latest customer and market developments and contributes to the functional strategy by applying this within the organisation.

If you are interested in this position, please click apply below

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