Application Support Engineer

4 weeks ago

Dublin, Dublin City, Ireland REALTIME Recruitment Full time
Overview: We are seeking an experienced Application Support Egineers.

To join a new team in a well established global organisation.

In this role, you will provide critical support for business applications, ensuring they operate efficiently and reliably.

You'll be the go-to expert for diagnosing issues, managing user requests, maintaining systems, and coordinating with key stakeholders to resolve problems and implement improvements.

This is a fully remote role however you must be based in Ireland.

Key Responsibilities: Deliver support for application incidents, service requests, and general inquiries.

Troubleshoot and resolve application-related issues efficiently and effectively.

Collaborate with developers, vendors, and internal teams to investigate and resolve complex issues.

Perform routine maintenance and manage application configurations to ensure optimal performance.

Monitor application systems proactively to identify and address performance concerns.

Support the testing, deployment, and documentation of updates, patches, and new applications.

Develop and maintain end-user documentation including user guides, FAQs, and training materials.

Assist with application integration efforts to ensure compatibility and seamless operation with other systems.

Qualifications and Skills: Demonstrated experience in IT application support or a related technical role.

Strong understanding of enterprise business applications, databases, and configuration management.

Proven ability to diagnose and resolve software issues with sound technical solutions.

Familiarity with ITIL processes, including incident, problem, and change management.

Excellent communication skills, with the ability to explain technical issues to non-technical stakeholders.

Self-motivated and organized, capable of managing priorities under tight deadlines.

Hands-on experience with service management and ticketing systems (e.g., Service Now, Jira).

For more information please apply with your updates CV.

Benefits: Work From Home

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