Operations Manager
2 weeks ago
At Advanced Seating we are committed to providing quality service, advice and quality clinical training.
Our business is growing and as a team thrives on creativity and collaboration.
As a service lead company we focus on working consistently and providing the best advice and support we can to our customers.
The Role We are seeking a highly organised and proactive Operations Manager to support the Director in optimisingprocessesandkeyaccountrelationships,andstrengtheningthecultureforremoteand field-based staff.
This is anexcitingrole,asour sales teamare located in Ireland.
The rolewill play a key part in ensuring that all team members, regardless of location, feel connected to the Advanced Seating culture while also improving the efficiency and effectiveness of operations.
Key Duties / Responsibilities Support Serveasakeypointofcontactfor thesales&rentalteam.
Ensuresalesteamreceivestructuredonboarding,training,andongoingsupport.
Assistinmanagingkeyaccounts,maintainingstrongrelationships,andensuringhighlevels of customer satisfaction.
Streamlineprocessesandcommunicationusingappropriatetoolstoenhance efficiency and productivity.
Team Recruitment & Onboarding Coordinateandfacilitatetherecruitmentprocessfornewsalesteammembers,ensuringa smooth and efficient hiring process.
Supporttheonboardingofnewsaleshiresbyprovidingthemwiththenecessarytraining, resources, and integration into the company culture.
Training & Development Organiseandcoordinateinternalsalestrainingprogrammes.
Planandexecute trainingdays invarioushealthcaresettings.(Hospitals, Nursing Homes, Primary Community Care etc..) Developtrainingmaterialsandbest-practiceguidesforsales,rentalandadminteams.
Facilitate knowledgesharingacrossremoteandfield-basedteams.
Cultural & Team Engagement Helpbuildandmaintainastrongcompanycultureforremoteandfieldstaff,ensuringthey feel part of the Advanced Seating culture and values.
Developinitiativestokeepteamsengagedandalignedwithcompanygoals.
Organise virtual and in-person events that foster team connection and motivation.
Executive & Operational Support Workcloselywith accountsdepartmentalongwithmarketingdepartment withsalesgoals and strategic initiatives.
Managedaytodayoperations,couldsometimesincludedelivering/collectingachair.
Preparereportsandagendasattheendofthemonthalongwithoperating CRMsystemto help our process.
Essential Criteria Technical Skills: Strongorganisationalandcoordinationskills.
Experienceinsalesoperations,distributorsupport,orkeyaccountmanagement.
Abilitytobuildandmaintainrelationshipsacrossaremoteandfield-basedworkforce.
Experiencewith Hub Spotand Power BIisdesirablebutnotessential.
Soft Skills: Excellentcommunicationskillsandabilitytofosterteamengagement.
Experience in planning and executing training sessions and team events.
Employee Benefits Adynamicrole,workingwith agrowingcompany wheretherewillbeautonomyto make decision.
Opportunitiestoshape companycultureand operations.
Direct exposuretoleadershipandhigh-impactcommercialinitiatives.
A collaborative environment with a mission-driven team.
We are looking for a proactive and skilled Operations Manager who is passionate about optimising processes and enhancing team culture.
If you are a detail-oriented professional with a drive for improving operational efficiency and fostering team engagement, we encourage you to apply.
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