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Technical Advisor

1 month ago

Tralee, Co Kerry, Ireland Liebherr Container Cranes Ltd Full time
The employee will be employed as a Technical Advisor within the customer service department.
The main purpose is to coordinate and support Liebherr service engineers, customers, and globally located mixed sales companies.
While ensuring a customer focus, contribute to continuous improvement and business development.
Close cooperation internally and with external departments for support is essential.
Key elements of the role Responsibilities include but are not limited to the following: Based primarily in Ireland, plan and coordinate service and support for full range of products and services from Liebherr Customer Service.
Deliver timely support for customers, both directly and indirectly through network of mixed sales companies (MSC).
Provision of on-site support, in emergency cases.
Preparation and delivery of technical reports on project / job completion.
Training of clients, employees, and apprentices both on-site and in-house.
Liaising with internal departments to eliminate faults and improve products.
Work with our sales department and global network of Mixed Sales Companies (MSC) to promote and develop business opportunities.
Develop and maintain KPI and targets.
Maintain a customer focused approach.
Ensure quality, environmental and Health & Safety standards are always maintained.
Contribute to Continuous Improvement and Quality Management.
Qualifications, experience & competencies Qualifications & experience A third level qualification in engineering or applicable trade Working knowledge of MS office suite of programs Strong communication skills in written and spoken English Experience in a similar technical support role Knowledge of PLCs and Variable Speed Drives (VSD) Competencies Highly motivated with excellent organizational skills Work independently while also fitting into a team Willingness to self-learn and improve Positive attitude Strong communicator Have a careful, conscientious, and methodical approach Benefits We offer a competitive salary, pension scheme, training and development opportunities, subsidised canteen, retailer discounts, travel opportunities, sports and social club, cycle to work scheme and if that isn't enough, we have an early finish on a Friday #LCC **We do not require the assistance of recruitment agencies for this role.
To be considered for this role you will be redirected to and must complete the application process on our careers page.
To start the process click the Continue to Application or Login/Register to apply button below.