Customer Support Advisor
2 weeks ago
We are looking for someone to commence ASAP and the contract will be for 12 weeks.
The working hours are 4-hour shifts between the hours of 09.00am - 9.30pm Monday to Saturday.
The role is fully on- site and the hourly rate being offered is €13.50 per hour.
Key Responsibilities and Duties: * Assist students with IT related queries * Ensure that all customer queries are addressed within the IT Service Management (ITSM) system * Follow and adhere to SD processes, procedures and follow escalation process and other matters as appropriate.
* Assist in the operation of the IT Services Service Desk as required * First level troubleshooting of standard applications used by the University.
* First level troubleshooting of devices * First level troubleshooting of internet or Wi Fi connections * Maintain the multifunction printing devices' consumables (printing, paper, toner etc.) * First level troubleshooting of multifunction printing devices * Attend training sessions and meetings as required.
* Observe and comply with Health and Safety regulations Requirements: * Flexibility: candidates need to be flexible to work a variety of shifts and undertake a variety of duties * Excellent customer care: candidates would be working in a user focused IT computer environment and need to enjoy helping and supporting users.
* Teamwork: candidates would be working as part of a wider Computing Assistant and IT Services team and need to demonstrate their capability to do this.
* IT experience: it is important to have a good working knowledge and experience of a wide range of standard applications used by students (eg Microsoft Office, Web browsers, Adobe Reader etc.), as well as knowledge of printing and scanning and internet & WIFI.
Unijobs DAC is an equal opportunity employer.
Skills: Hardworking Reliable and Dependable
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