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Receptionist

1 month ago

Galway, Galway, Ireland Clybaun Hotel Full time
Front Office Receptionist Clybaun Hotel Galway is currently seeking applications for a part-time Front Office Receptionist.

Main Duties: ? To ensure all guests queries are handled promptly and efficiently.

? To ensure all guest requests are met regarding room allocation.

? Check in/Check out of guests ? To comply with the hotel policy in relation to cash handling and the billing/credit policy of the hotel.

? To constantly liaise with the housekeeping department to ensure all guest requests are attended to.

? Answer telephones, transfer calls, take messages in line with the standard as set out.

? To ensure that your work area is always maintained in a clean and organised manner.

? To make reservations as appropriate.

? To complete the AM/PM checklist.

? To compile any reports as requested.

? To allocate rooms in line with customer requests.

? To allocate groups in accordance with agreed procedures.

? To monitor and rectify any items on the PM accounts.

All bills should be prepared and invoiced in accordance with hotel policy.

? Other duties as required.

The successful candidate will have Excellent customer care skills Excellent interpersonal skills Experience using Hotsoft.

Experience in a similar role.

Shift and weekend work is involved.

Previous experience with customer facing role is required.

Benefits include: Meal provided while on duty Free car parking Staff rate gym membership Staff rate reservations for hotels within the group