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Front Of House Manager

1 month ago


Galway, Galway, Ireland Clybaun Hotel Full time
Job Title: Front of House Manager Position: Full-time, Permanent Location: Clybaun Hotel, Clybaun Road, Knocknacarra, Galway Salary: 35,000 Euro per annum Hours:39 hours per week Job Types: Full-time, Permanent Work Location: In person We are seeking an experienced Front of House Manager to join our team.

As the Front of House Manager, you will be responsible for leading and supporting a dedicated team to ensure exceptional guest experiences.

Your role will be pivotal in setting the standard for service and operational efficiency, providing a warm, welcoming environment to every guest.

Key Responsibilities: Team Leadership & Development: Lead, mentor, and support the Front of House team to deliver high-quality guest service.

Provide training on standard operating procedures (SOPs) and ensure that the team is aligned with the hotel's service standards.

Guest Experience Management: Oversee smooth check-in and check-out procedures, ensuring every guest is welcomed efficiently and courteously.

Address guest concerns or requests in a timely and effective manner.

Reservation Management: Efficiently handle reservation calls, ensuring that all guest needs are met with the highest level of care.

Collaboration & Communication: Participate actively in Head of Department meetings.

Ensure the communication of key guest information and operational updates across departments.

Room Allocations: Oversee room allocations and work closely with the Accommodation team to ensure timely room availability, prioritising guest preferences and ensuring room readiness.

Promotion & Guest Engagement: Actively promote hotel services and amenities to guests, enhancing their stay and driving revenue across hotel outlets.

Administrative Duties: Maintain accurate records and administrative processes within the Front of House department, ensuring compliance with hotel policies and procedures.

Key Requirements: Experience: Minimum of 4 years Front of House Experience Leadership & Innovation: A proactive approach to leadership, with a fresh perspective on continuous improvement and team support.

Technical Expertise: Strong knowledge of Front Office systems, with experience in Hotsoft preferred.

Interpersonal & Organisational Skills: Outstanding interpersonal skills, coupled with excellent organisational and multitasking abilities.

Education: Degree in Hotel Management