Pensions and Investments Administrator

2 weeks ago

Dublin, Dublin City, Ireland Phoenix Full time
Job Description

Contract Type: 12 Months FTC

Job Title: Pensions and Investments Administrator (Swedish Speaker)

Location: Dublin / Hybrid working

Who are we?

We want to be the best place that any of our 7,400 colleagues have ever worked.

We're the UK's largest long-term savings and retirement business. We offer a range of products across our market-leading brands, Standard Life, SunLife, Phoenix Life and ReAssure. Around 1 in 5 people in the UK has a pension with us. We're a FTSE 100 business that is tackling key issues such as transitioning our portfolio to net zero by 2050.

At Phoenix, we are committed to helping people live a life of opportunity. That's why we encourage initiative and proactive thinking and action. Because there's nothing we value more than actively facing the future, rather than just looking forward to it. On the way there, exciting tasks and considerable scope for decision-making await you in an international environment.

If you would like to work in a growing, ambitious, and dynamic company, you have come to the right place

About The Role

Our business is in an exciting period of multi-channel growth. To continue delivering this level of service, we are looking for like-minded individuals to join our successful Pensions and Investments Administrator teams. You will be customer-focused with a positive attitude. A proven track record of delivering good customer service to internal or external customers is essential.

With a natural flair for delivering good customer service, you understand that customers stay with companies that meet their needs. We are earning customer loyalty by placing them at the heart of everything we do. Delivering best-in-class service is our goal, and our customers expect nothing less. Our business is expanding across multiple channels, and we seek individuals who can contribute to this growth.

Key Responsibilities
  • Provide excellent customer service to customers and intermediaries.
  • Process customer requests and administration accurately and within agreed service levels.
  • Build rapport, credibility, and advocacy for Standard Life in every interaction.
  • Identify opportunities to retain and grow customer business.
  • Proactively provide accurate information and guidance to help customers make informed decisions about their financial future.
  • Promote alternative/lower-cost service channels and explain online technology benefits to increase self-service and straight-through processing.
  • Follow correct processes to ensure compliance with conformance requirements.
  • Fulfill all regulatory requirements and ensure work is compliant and customers are treated fairly.
  • Identify root causes of problems to prevent repeat failures.
Skills
  • Proven track record of delivering good customer service.
  • QFA qualified or part-qualified, desirable.
  • Swedish speaking.
Key Personal Competences
  • Customer Focus
  • Teamwork
  • Planning & Organising

We want to hire the whole version of you. We are committed to ensuring everyone feels accepted and welcome applicants from all backgrounds. If your experience looks different from what we've advertised and you believe you can bring value to the role, we'd love to hear from you.

If you require any adjustments to the recruitment process, please let us know so we can support you.

Find out more about us.

Sound good? If you are ready to help us make Phoenix the best place you've ever worked, we'd love to hear from you.

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