Mary Street

4 weeks ago

Dublin, Dublin City, Ireland Marks and Spencer Full time
Mary Street - Sales Advisor - Online returns and fulfillment

Mary Street Sales Advisor, Omni Hub / ISF, part-time/temporary, 30 hours.

Overview

Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

ISF stands for in-store fulfilment. OMNI HUB is the online ordering and return centre for the ROI, located at our Mary Street store. You will be responsible for processing refunds for customers, among other responsibilities. Full training will be provided to successful candidates.

Purpose

Your job purpose is to deliver an exceptional customer experience by serving and selling in store and through all digital channels.

Key Accountabilities
  • Customer: Create an exceptional customer experience by proactively serving customers and modelling the service behaviours; Always put the customer first and prioritise the customer over tasks; Deliver an inspiring shopping environment through high standards of product presentation and availability; Involvement in Plan A activity to support store and local community initiatives
  • Selling: Sell confidently using knowledge of products and services to drive in-store and digital channel sales; Ask questions to understand customer needs and offer personal recommendations; Participate in store events to achieve selling targets; Create selling opportunities at all service points
  • Store: Understand store priorities and support improvements in store performance; Follow safe and legal working practices; Minimise losses and work productively; Deliver key activities and processes within responsibilities; Seek opportunities to improve efficiency
  • Team: Adapt and work flexibly across the store; Support colleagues to meet customer and business needs; Own personal development and seek opportunities to grow knowledge; Share knowledge to support learning and development and promote team performance
Qualifications / Requirements
  • Part-time/temporary, 30 hours per week
  • Full training will be provided

Note: This description retains the original role and responsibilities while removing unrelated or duplicate content.


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