Customer Solutions Administrator

6 days ago

Dublin, Dublin City, Ireland Irish Life Group Services Limited Full time
Customer Solutions Administrator - Irish Life Customer Solutions- Perm & FTC roles

Location: Dublin, IE

  • Full Time Permanent and Fixed Term positions available
  • Hybrid role based in our City Centre offices

Irish Life is part of the Great West Lifeco Group of companies, one of the world's leading Life assurance organisations. The company is currently going through a period of rapid change, manufacturing and retailing a wide range of financial products for the individual and corporate markets and is the leader in many of the sectors in which it operates.

We are seeking to recruit enthusiastic and motivated individuals to work in our Customer Solutions Operations division. Customer Solutions is the part of the organisation that provides group retirement and risk products to employer and affinity groups and is the biggest provider of employee benefit solutions in Ireland.

This is an ideal opportunity for anyone with a proven passion for delivering superior customer service and who has an excellent track record in administration and developing business processes.

What we offer

We have embraced a Hybrid working model, allowing you to enjoy a balanced approach of working from home for part of the week and working from the office for the remainder of the week.

We offer excellent opportunities for advancement in the financial services industry and provide all our new and existing staff with continued training and development, ensuring that our workforce is both competent and highly skilled in meeting all client requirements.

The successful candidates will play a key role in providing high-quality customer service and business support to our range of customers. These roles are both interesting and challenging and involve:

  1. Administering business and providing customer service to our clients
  2. Handling and resolving customer queries in an efficient and professional manner
  3. Setting clear expectations on service delivery and exceeding the needs of our corporate clients, intermediaries, and individual customers
  4. Representing the business with customers, other business partners, or at meetings when required
  5. Assisting the Consultants, Service Co-ordinator, and Team Manager in the development of customer service excellence standards within the team
The Person

The ideal candidate will have:

  1. Excellent customer service focus - previous customer service work experience is critical (Proven track record of delivering excellent customer service with prior experience being essential)
  2. Excellent communication skills, both verbal and written
  3. Professional telephone manner
  4. A strong drive for results, with focus on consistently meeting and at times exceeding deadlines, targets, and SLAs
  5. A strong team spirit with a passion and drive to help our customers and stakeholders
  6. Excellent PC skills, including Word, Excel, and Outlook, along with the ability to work with multiple systems and to learn and adapt to new ones
  7. Ability to work on own initiative to strive to meet and surpass productivity and quality targets
  8. Excellent organisational skills (strong ability to plan, co-ordinate, and manage tasks efficiently)
  9. Excellent timekeeping & attendance
  10. Pension administration experience would be an advantage but is not essential.
About us

Irish Life is one of Ireland's largest financial institutions with a presence across a range of financial services markets. We are one of Ireland's leading financial services groups with over 1.5 million customers. For over 80 years, we've been helping people to look after their life insurance, pension, and investment needs, and more recently their health insurance.

It is a subsidiary of Great-West Lifeco and a member of the Power Financial Corporation group of companies.

We are proud of our culture of developing and supporting the growth and professional development of our people. The focus has resulted in a team of top talent with high standards, positioning us at the forefront of our industry.

The company reserves the right to draw up a shortlist as part of the selection process. Where Agency assistance is required, the Irish Life Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Irish Life by Recruitment Agencies will not be accepted for this role.

Irish Life is proud to be an Equal Opportunities employer. We have created an environment of inclusion and growth to help people achieve their potential, ensuring they can bring their whole selves to work and feel valued. We celebrate diversity of thought and perspective and want all of our employees to feel valued, respected, and supported.

If you require any accommodations during the recruitment process please contact lifecareers@irishlife.ie and we will be delighted to ensure you are fully supported to be your best.

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