Customer Service Agent

2 weeks ago


Dublin, Dublin City, Ireland TN Ireland Full time

My Client in the Motor Industry is hiring for a Customer Support Agent.

Principle Job Purpose:

Reporting to the Customer Hub Manager, situated in Park West, Dublin 12, the purpose of the role is to handle a variety of customer queries received via telephone, email, and webchat to support a variety of product and service offerings.

Hours of Attendance:

The hours of attendance are based on a 39-hour week, Monday – Friday 8:30 a.m. – 5 p.m.

About the Role:

The Customer Care Agent position is an integral role within the team, delivering front line, best-in-class customer service and support to their customers, both internal and external, responding to their queries. You will have the great opportunity to be involved at the beginning of the formation of a new centralised team and share your insights and experience in continuously improving the quality of our customer care.

Responsibilities:
  1. Handle customer queries received via multiple channels, across a variety of product offerings and services for Windsor customers.
  2. Understand and respond to customer needs and ensure that the response is dealt with appropriately to exceed the customer's expectations, delivering high-quality customer service.
  3. Be a customer advocate for driving change which enhances customer experience on every interaction.
  4. Escalate any customer concerns, issues, or opportunities appropriately to the team leader for further support to maintain a high quality of service.
  5. Work as a part of a dynamic and continuously evolving team and support the team to meet their daily team standards.
  6. Display personal ownership in handling all customer queries, connecting with other individuals across the Windsor dealerships and using all available resources.
  7. Work closely with all other relevant customer service areas and support.
Knowledge and Skills:

You are highly motivated and passionate about delivering an exceptional customer service experience. You will have solid customer service experience, preferably in a contact centre environment, with an aptitude both in listening to and understanding a customer's needs and skilfully communicating in a professional and personable manner. Strong time management skills are essential to ensure all our customer queries are handled efficiently and effectively and ultimately brought to a satisfactory conclusion. You are confident and adept at working in a changing environment and identifying additional services which may add value and support.

Critical Skills:
  1. Customer & quality focused
  2. Building & maintaining relationships
  3. Critical thinking and analytical skills, data driven
#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland ZIGUP plc Full time

    Customer Service AgentReference: MAR20253668Expiry date: 09:16, Tue, 22nd Apr 2025Location: PortsmouthBenefits: SuperbSalary: £26,149 pa + bonus up to £1,307 pa OTEWeekly Hours: 42.5 hours / week Monday to Friday, plus weekend work on a rotaWe're here to keep people moving, that's what we do.As a Customer Service Agent, you play a key role in taking our...


  • Dublin, Dublin City, Ireland 123ink Full time

    Customer Service Agent (ft, 40.5 hours/week)Are you an experienced Customer Service Agent? Then we're looking for you to join 123ink.ie in our Dublin office.Customer Service is the first point of contact for our clients, who vary from home users all the way to large corporates. This role is Monday to Friday evening hours, the times are 11am to 8pm Monday to...


  • Dublin, Dublin City, Ireland Cpl Full time

    My Client in the Motor Industry is hiring for a Customer Support Agent. Principle Job Purpose: Reporting to the Customer Hub Manager –, situated in Park West, Dublin 12, the purpose of the role is to handle a variety of customer queries received via telephone, email, and webchat to support a variety of product and service offerings . Hours of...


  • Dublin, Dublin City, Ireland WESCO Distribution Full time

    About the RoleAs a Customer Service Agent, you will play a critical role in providing top-notch support to our valued customers. This position involves interacting with customers through various channels, including phone and email, to resolve their inquiries and concerns.Your primary responsibilities will include:Customer Interaction: Respond to customer...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Role: Customer Service Agent Location: Hybrid, 2 days in the officeCpl is a proud Talent Partner to Bank of Ireland.We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland's promises to deliver for their customers.Cpl trusts that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to...


  • Dublin, Dublin City, Ireland AA Ireland Automobile Association Insurance Full time

    Full job descriptionJoin AA Ireland as a Breakdown Assistance Customer Service AgentWe're looking for customer-focused problem solvers to support our 24/7 breakdown assistance service. This is a permanent, full-time, hybrid role with fully paid training and career growth opportunities.If you have strong communication skills, a passion for helping people, and...


  • Dublin, Dublin City, Ireland TechForce Talent Full time

    About the Role:We are seeking a highly skilled and motivated IT professional to join our team as an L1 Service Desk Agent. In this role, you will be responsible for providing exceptional customer service and technical support to clients based in Ireland.Main Responsibilities:Handle incoming technical support requests via phone and ticketing system.Provide...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Key ResponsibilitiesWe are looking for a Multilingual Customer Service Agent to deliver an exceptional customer experience in a friendly, multicultural environment. You will be the key point of contact for customers, ensuring a seamless order process from start to finish, managing daily orders and resolving queries with exceptional customer service...


  • Dublin, Dublin City, Ireland Cpl Healthcare Full time

    Role: Customer Service AgentLocation: Hybrid, 2 days in the officeCpl is a proud Talent Partner to Bank of Ireland. We have been a trusted partner to deliver brilliant, engaged and committed people to support Bank of Ireland's promises to deliver for their customers. Cpl trusts that Bank of Ireland offers a fantastic opportunity for our Cpl Colleagues to...

  • Customer Service Agent

    10 hours ago


    Dublin, Dublin City, Ireland Sigmar Recruitment Full time

    About the RoleA well-established international company is seeking a Customer Service / Spare Parts Call Agent to join its After-Sales Support Team.This is a busy, customer-facing position where you will be responsible for assisting customers with product-related queries and managing the sales and distribution of spare parts.Although you will handle incoming...


  • Dublin, Dublin City, Ireland Anicare Europe Gmbh Full time

    The ideal candidate for this role is a highly skilled Remote Customer Service Agent with a proven track record of delivering exceptional customer support. As a member of our support team, you will be responsible for addressing customer complaints on platforms such as Amazon, Klarna, and PayPal, while also monitoring shipping performance and other key...


  • Dublin, Dublin City, Ireland Sigmar Recruitment Full time

    About the RoleA well-established international company is seeking a Customer Service / Spare Parts Call Agent to join its After-Sales Support Team. This is a busy, customer-facing position where you will be responsible for assisting customers with product-related queries and managing the sales and distribution of spare parts. Although you will handle...


  • Dublin, Dublin City, Ireland Abrivia Recruitment Specialists Full time

    Role: Customer Support Agent Location: South Dublin Working Hours: Full-Time; Monday – Friday shift work; occasional Saturday work Contract Type: Permanent Abrivia are currently recruiting on behalf of their client for a Customer Support Agent to join their team in South Dublin. This is a busy position, requiring candidates to have excellent...

  • Customs Agent

    2 weeks ago


    Dublin, Dublin City, Ireland Manpower UK Ltd Full time

    Job Title: Experienced Customs Specialists Location: Northern Ireland Salary: Negotiable depending on experience Job Description: Are you an experienced Customs Specialist looking to further your career? We have excellent opportunities available across various locations in Northern Ireland.Key Requirements: Minimum of one year's experience in...


  • Dublin, Dublin City, Ireland Travel Department Full time

    Sales & Customer Service Agent - Permanent Full-Time role.Irish owned and operated, Travel Department is a leading provider of guided group holidays, delivering memorable holidays to 1000s of people in Ireland and the UK. We've been operating for over 25 years bringing customers to wonderful destinations all over the world. Our team create fully guided group...


  • Dublin, Dublin City, Ireland Europcar Mobility Group Full time

    Customer Service- Returns AgentCustomer Service- Returns AgentBewerben locations Dublin time type Vollzeit posted on Vor 17 Tagen ausgeschrieben job requisition id JR101721Benefits:Competitive SalaryStarting 29 holidays (including bank holidays), increasing with length of serviceMonthly uncapped commissionMedical refund schemeEnhanced statutory sick pay1.5%...


  • Dublin, Dublin City, Ireland Europcar Mobility Group Full time

    Customer Service- Returns Agent page is loadedCustomer Service- Returns AgentJob DescriptionBenefits:Competitive SalaryStarting 29 holidays (including bank holidays), increasing with length of serviceMonthly uncapped commissionMedical refund schemeEnhanced statutory sick pay1.5% employer matched Pension schemeEnhanced Maternity and Paternity benefitsAccess...


  • Dublin, Dublin City, Ireland Europcar Full time

    Customer Service- Returns AgentCustomer Service- Returns AgentApply locations Dublin time type Full time posted on Posted 4 Days Ago job requisition id JR101721Job DescriptionBenefits:Competitive SalaryStarting 29 holidays (including bank holidays), increasing with length of serviceMonthly uncapped commissionMedical refund schemeEnhanced statutory sick...


  • Dublin, Dublin City, Ireland Travel Department Full time

    Sales & Customer Service Agent - Permanent Full-Time role.Irish owned and operated, Travel Department is a leading provider of guided group holidays, delivering memorable holidays to 1000s of people in Ireland and the UK.Weve been operating for over 25 years bringing customers to wonderful destinations all over the world.Our team create fully guided group...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Customer Service Agent – German Speaking, DublinClient:Abrivia Recruitment SpecialistsLocation:Dublin, IrelandJob Category:OtherEU work permit required:YesJob Reference:7c1e37a787a5Job Views:125Posted:21.01.2025Expiry Date:07.03.2025Job Description:Position: Customer Service Agent – German SpeakingLocation:...