NSS202449 GVII Complaints

NSS202449 GVII Complaints & Feedback Coordinator

• Dublin, Ireland
• Full time, Permanent

Who We Are

The National Screening Service (NSS) was established by the Minister for Health and Children in January 2007. It was formed in response to a national cancer strategy which advocated for a comprehensive cancer control programme. Today, the NSS is part of the Health Service Executive (HSE). It is a priority for us in the NSS that all eligible people can access our services. The NSS works with many different screening partners to enable this to happen.

Description

The National Screening Service (NSS) delivers four national population-based screening programmes – for cervical, breast and bowel screening and for detecting sight-threatening retinopathy in people with diabetes. Our programmes focus on looking for early signs of disease in healthy people, so that we can:

1. detect health issues early
2. help prevent disease
3. ensure that anyone who does develop the disease being screened for has the best chance of early, more effective treatment
4. reduce people's risk of developing a disease or its complications
5. support people in making informed decisions about their health

Our mission: We deliver population screening programmes that help prevent, reduce the risk of, and assist the recognition of, disease in Ireland.

Our vision: To work together to save lives and improve people's health through population screening. The role of the National Screening Service also includes policy, development and advice.

Client Services Department

The NSS Client Services department acts as a single point of contact for client services in NSS and supports HSE legal services. The primary objective of the NSS Client Services is to achieve high quality, best practice, and person-centred care for the people of Ireland.

The Opportunity

The post holder will provide team management and administrative expertise and support the GVIII Senior Complaints Manager and senior team as relevant in achieving the aims of the Complaints & Feedback function within the Client Services department. The post holder will lead and participate in work streams as assigned and provide complaints management advice and support to NSS programmes.

Principal Duties and Responsibilities

• Manage and cultivate the innovation, creativity and enthusiasm of individual staff whilst promoting a culture of collaboration, personal and team performance and accountability.
• Monitor and report on team progress and status and develop reports as required.
• Produce reports and updates on performance targets and business plans for relevant groups and organisations.
• Work across functions to ensure that key service objectives are met in a timely manner.
• Develop business and support plans for ongoing service developments / or reconfiguration using project management tools.
• Develop operational policies and support the Grade VIII and General Manager in the accomplishment of all administrative, managerial, and executive duties necessary to support and develop as a key strategic service unit.
• Deliver a quality patient care service in an efficient, effective, and equitable manner.
• Contribute to the development of policies and procedures and ensure consistent adherence to procedures and current standards within area of responsibility;

The Person (External competition)

• Experience in healthcare with at least 2 years' experience managing a team, in a complex healthcare or business environment.
• Demonstrate a strong working knowledge of managing complaints and compliance with relevant policies and legislation.
• Experience of managing and working collaboratively with multiple internal and external stakeholders, as relevant to this role.
• Have the requisite knowledge and ability (including a high standard of suitability and management ability) for the proper discharge of the duties of the office.

Join our team and we'll provide you with the support you need to deliver and succeed. This is an unmissable opportunity to join a diverse and supportive workplace where staff feel valued. #ChooseScreening

National Screening Service is an Equal Opportunity Employer

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