Customer Service Assistant

3 weeks ago

Killarney, Ireland BOYLE Sports Full time
Overview

Job Title: Customer Service Assistant

Department: Retail

Reporting to: Shop Manager

Location: Killarney

Role Purpose

You will be responsible for providing an outstanding customer experience for our customers through a helpful, friendly, and knowledgeable approach. The day to day of the role will be to assist the Shop Manager and team with the smooth running of the store ensuring high standards are maintained throughout the day whilst accepting and paying out bets and delivering excellent customer service. The role encompasses the duty of opening and closing the business and on occasion you may be required to manage the operations of the shop.

Key Responsibilities
  • Assist the Shop Manager and Assistant Manager with the day to day running of the shop.
  • Step up and guide shop operations in the absence of the Shop and Assistant Manager including being responsible for:
    • Opening and closing the shop
    • Managing and guiding the shop team
    • Cash management procedures
  • You will have the opportunity to manage on occasion which will lead to further development opportunities.
  • Ability to combine working in a fast-paced retail environment whilst undertaking training/on the job supports to continuously upskill and progress within the company.
  • Responsible for providing an outstanding customer experience for customers through a helpful, friendly and knowledgeable approach.
  • Accept bets as per procedure, accurately taking and processing customer bets through multiple channels which include but not limited to betting terminals and in shop transactions through the EPOS System in timely manner.
  • To act as a Brand Ambassador including introducing customers to the multi-channel/digital journey.
  • Ability to work under pressure and remaining calm whilst constantly looking for ways to improve yourself and the shop.
  • Keeping and maintaining shop presentation standards to a high quality throughout your working day.
  • Ensure that all procedures (safety, compliance and shop operations) are always followed.
  • Passionate about working within a team environment.
  • Adhere to Social Responsibility duties.
Knowledge, Skills And ExperienceEssential Skills and Experience
  • Customer service focused
  • Operate with trust and integrity
  • Flexibility as business operates 7 days a week
  • Be adaptable to shop environment
  • Great attention to detail and strong numeracy skills
  • An enthusiastic people person who can work on own initiative and as part of a team
  • A keen interest in Sporting industry/events and being confident to build rapport and relationships with customers.
  • Ambitious and driven to progress within the company
  • To promote the company brand and be results focused
  • Excellent communication skills
  • Problem solve and think creatively
  • Be organised, reliable and dependable
  • A proven good cash handing approach
Desirable Skills And Experience
  • Industry/Retail experience is welcomed but not essential as full training provided to expand your knowledge base on all things sport and betting related.

BoyleSports are an equal opportunities employer, and we welcome applications from all suitably qualified persons.


#J-18808-Ljbffr

  • Customer Assistant

    4 weeks ago

    Killarney, Ireland Alimentation Couche-Tard Inc. Full time

    Come work with usCircle K, Park Rd, Ardshanavooly, Killarney, Co.Kerry, V93 X40Y is now hiring for aPart-time Customer Assistant.The successful candidate will:Work a 22.5-hour weekly contract (3 days per week).Be fully flexible to work throughout the week.Great PerksHourly rate of €13.50 per hour, increasing to €16.87 per hour depending on shift...

  • Sales Assistant

    4 weeks ago

    Killarney, Ireland Dealz Full time

    Are you passionate about providing excellent customer service in a fast-paced environment? Our Sales Assistants always put our customers first by greeting and assisting them, providing the best in-town service with a smile, and helping to maintain excellent store standards.At the core of our stores, you will make our store environment welcoming and deliver...

  • Retail Assistant

    4 weeks ago

    Killarney, Ireland Holland & Barrett Full time

    OverviewJob Type: PermanentStore Location: Killarney Outlet Centre, KillarneyHours: 20 hours per weekSalary: €13.90 per hour, 25% colleague discount, 30-days annual leave pro rataThe JobAre you passionate about customer service? Keen to build a Career with the largest UK Health and Wellness Retailer?Then look no further… Our Retail Assistants are the...

  • Part Time Sales Assistant

    4 weeks ago

    Killarney, Ireland Frasers Part time

    Join to apply for the Part Time Sales Assistant role at Frasers2 weeks ago Be among the first 25 applicantsJoin to apply for the Part Time Sales Assistant role at FrasersGet AI-powered advice on this job and more exclusive features.Company DescriptionSports Direct is the UK's largest sports-goods retailer, offering an unrivaled range of high-quality products...

  • Food & Beverage Assistant

    3 weeks ago

    Killarney, Ireland O'Donoghue Ring Collection Full time

    OverviewJoin Our Team at O'Donoghue Ring Collection Discover the O'Donoghue Ring Collection, where vibrant hotels, apartments, spas, restaurants, and bars await you in the heart of Killarney and Castleisland, Co. Kerry. We pride ourselves on a company culture centered around three key values: employee experience, customer experience, and unwavering...

  • Assistant Front Office Manager

    4 weeks ago

    Killarney, Ireland O'Donoghue Ring Collection Full time

    O'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and Castleisland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence. Awarded a 'Great Place to Work' in December 2024 - 2025 and...

  • Bakery Assistant

    4 days ago

    Killarney, Ireland SuperValu Full time

    Overview Main purpose of the role: Ensure the Bakery Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services. Qualifications - HACCP training is desirable but not necessary - Previous customer service experience is an advantage - The ability to work as part of a team in a fast...

  • Bakery Assistant

    1 week ago

    Killarney, Ireland Supervalu Full time

    OverviewMain purpose of the role: Ensure the Bakery Department operates efficiently and effectively at all times and provides our customers with excellent quality products and services.QualificationsHACCP training is desirable but not necessaryPrevious customer service experience is an advantageThe ability to work as part of a team in a fast paced...

  • Food & Beverage Assistants

    4 weeks ago

    Killarney, Ireland O'Donoghue Ring Collection Full time

    OverviewO'Donoghue Ring Collection is home to Hotels, Apartments, Spa, Restaurants & Bars centrally located in the vibrant town centre of Killarney and Castleisland, Co. Kerry. Our company philosophy is built upon three core values: employee experience, customer experience, and standards of excellence. Awarded a 'Great Place to Work' in December 2024 - 2025...

  • Healthcare Assistant

    3 weeks ago

    Killarney, Ireland Mowlamhealthcare Full time

    OverviewWe are now recruiting for a Healthcare Assistant to join our multi-disciplinary team in Killarney Nursing Home.This is a full time role.Purpose of the roleThe Care Assistant works as a member of a team delivering care to the residents via the Named Nurse concept.As such a team member, the Care Assistant contributes to the fulfillment of Mowlam...