Amazon Connect Senior Software Engineer

3 weeks ago

Dublin, Dublin City, Ireland Unum Insurance Full time

Our Story
Unum Technology Centre in Carlow serves as a strategic software development and IT services centre supporting Unum, a leading provider of income protection in the US. Our team of IT professionals build solutions and critical business applications to digitally transform the way we do business.

The ideal candidate for this role is an experienced software engineer with deep expertise in AWS and Amazon Connect. They play a key role in designing and deploying innovative solutions, ensuring alignment with architectural standards, and mentoring junior team members. As a senior member of an Agile team, they collaborate closely with technical leads and architects, contribute to solution design, and evaluate third-party/cloud technologies for integration. The Role
  • Design and implement solutions aligned with business goals.
  • Collaborate with teams to define, build, and ship new features.
  • Ensure application performance, quality, and responsiveness.
  • Troubleshoot and resolve issues; optimize for scalability and security.
  • Lead feature design and development, ensuring alignment with architecture standards.
  • Contribute to coding standards, tooling, and agile practices.
  • Mentor junior engineers and support continuous team improvement.
  • Participate in code reviews, testing (manual and automated), and CI/CD processes.
  • Engage in sprint planning, daily standups, and retrospectives.
  • Work with UX designers, BAs, and QA to ensure seamless delivery.
  • Support production releases and ensure system stability.
  • Promote innovation and evaluate new tools and technologies.

What You Offer

  • Bachelor's or Master's in Computer Science, Engineering, or related field.
  • 6+ years in software development, preferably in agile environments.
  • Must have strong knowledge and experience with AWS and Amazon Connect.
  • Proficiency in TDD, CI/CD, and automation tools.
  • Excellent problem-solving, communication, and collaboration skills.
  • Passion for delivering customer-centric, high-quality solutions.

Preferred Qualifications:

  • Knowledge of data science and analytics.
  • Familiarity with agile development methodologies.

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What We Offer
Our size and successful history in Carlow means we can offer you exceptional development and progression, supported by continual learning programs, IT Certifications & third level tuition reimbursement. We offer work-life-balance with flexible working arrangements (including hybrid) and initiatives in support of your well-being. Our attractive range of benefits and reward initiatives includes competitive compensation, 25 days annual leave, paid health insurance, pension scheme, annual performance-based bonus, paid maternity/paternity/adoptive leave, reward programs, and an opportunity to engage with charity and community activities.

Company:

Unum
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