Entry Level IT Support Engineer

Squarespace Dublin is seeking an IT Support Engineer to join and support the local IT team. The ideal candidate will provide essential IT support for our Dublin office during their working hours. This role is an entry level position and will focus on delivering high-quality assistance to staff with day-to-day technical issues.
You will work out of our Dublin office and reports to the Director of IT in New York City.
You'll Get To…

Provide high quality support to Squarespace staff, both in the office and remote, in areas such as: Mac/OS X, AV, printers, basic networking issues, remote access, internal web applications, and mobile devices
Assist staff and guests with phone, video and/or video conferencing equipment
Help run and update local video conferencing solutions and other telecommunications channels used within the Dublin office during working hours
Assist with onboarding new hires in the Dublin office by assisting with the provisioning of computers, new accounts, and building access, likely in collaboration with a full-time team member
Assist with asset management (computers, monitors, other hardware, software licenses, etc.) for the Dublin office, potentially focusing on specific tasks or a subset of assets.
Provide basic administration and support for common business applications such as Google GSuite, Atlassian, Dropbox, Microsoft Office, and Slack. The level of administrative access and support may be focused on local needs.
Troubleshoot software and hardware issues for OS X machines

Who We're Looking For

Experience as part of an IT team is beneficial. Experience within a remote team.
Experience with troubleshooting both software and hardware of OS X machines
Familiarity with administration and support of business applications such as: Google GSuite, Atlassian, Dropbox, Microsoft Office, Slack, Okta, Atlassian etc.
Basic understanding of VPN and VoIP setup/troubleshooting.
Familiarity with troubleshooting LAN and wireless networks.
Basic understanding of information security best practices
Experience with fleet management (JAMF) systems and basic system imaging and/or package management (Homebrew, Autopackage, etc.)
Experience producing webcast ready AV control rooms for large presentation spaces
Basic understanding of information security best practices

Health insurance with 100% covered premiums for you, your spouse or partner and your dependent children including medical, dental, and vision
Life and Income Protection
Fertility and adoption benefits
Headspace mindfulness app subscription
Global Employee Assistance Program
Pension benefits with employer match
Flexible paid time off
26 weeks paid maternity leave & 12 weeks paid paternity leave
2 weeks paid family care leave
Education reimbursement
Employee donation match to community organizations
8 Global Employee Resource Groups (ERGs)
Free lunch and snacks
Close proximity to cultural landmarks such as Dublin Castle and St. Patrick's Cathedral

About Squarespace
Squarespace is a design-driven platform helping entrepreneurs build brands and businesses online. We empower millions of customers in more than 200 countries and territories with all the tools they need to create an online presence, build an audience, monetize, and scale their business. Our suite of products range from websites, domains, ecommerce, and marketing tools, as well as tools for scheduling with Acuity and creating and managing social media presence with Bio Sites and Unfold. Our team of more than 1,500 is headquartered in bustling New York City, with offices in Dublin, Ireland, Aveiro, Portugal, and coworking spaces in the UK, Netherlands, and Australia. For more information about our company culture, visit https://www.squarespace.com/about/careers.
Our Commitment
Today, more than a million people around the globe use Squarespace to share different perspectives and experiences with the world. Not only do we embrace and celebrate the diversity of our customers, but we also work toward the same in our employees. At Squarespace, we are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. We are proud to be an equal opportunity workplace.
Thank you in advance for providing the following details about your work history from your resume This helps us ensure that your candidate information is accurate and consistent during the hiring process.
Squarespace will never solicit your personal banking information or ask you to transfer money in connection with a job offer or interview. We also will not reach out to you via phone or SMS without your permission or knowledge.

Interested in this position? Please submit your resume and cover letter through the application portal.

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