Guest Relations Assistant

4 days ago


Dublin, Dublin City, Ireland TN Ireland Full time

Social network you want to login/join with:

Guest Relations Assistant - Receptionist, Dublin

Client: Anantara

Location: Dublin, Ireland

Job Category: Other

EU work permit required: Yes

Job Reference: e701898630d3

Job Views: 84

Posted: 21.01.2025

Expiry Date: 07.03.2025

Job Description:

Job Description

In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, hotel representative, and guest relations agent, all of which needs to be portrayed with utmost politeness, efficiency, and friendliness. Additionally, you will monitor daily guest arrivals, ensuring all reservations are honored, requests are carried out and realistic expectations are met. You must remain up-to-date with current knowledge about all the hotel products, services and facilities including room types and rates, food and beverage outlets and promotions, spa and health club offerings. You will ensure that you and the team are fully compliant with all brand standards and Front Office Standard Operating Procedures. You will ensure that all guests are enjoying a positive and memorable experience.

Qualifications


• Previous experience in Front Office or Guest Services

• Good Communication skills

• Experience with Front Office Systems

• Good English skills, both written and spoken

Additional Information

  • To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
  • To have an understanding of the Hotel's Vision & Mission statement as communicated to the team.
  • To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
  • To ensure that the ambience in departments (lights, music and temperature) are controlled.
  • To be vigilant throughout the Hotel to promote security.
  • To have strong product knowledge of all areas of the hotel.
  • To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
  • To provide support where necessary in other areas of the Hotel.
  • To comply with the hotel's cash handling procedure.

People

  • To attend appraisal reviews when requested by Head of Department.
  • To understand and comply with the hotel's employee handbook.
  • To attend monthly departmental meetings/General Team Meetings, ECCM when required.
  • To adhere to the hotel's grooming procedures.
  • To clock in and out of the Timepoint at the start and finish of each shift and for breaks. To inform your manager if you did not receive your break entitlement.

Specific Duties

  • To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance).
  • Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
  • To be fully aware of any menu updates, hotel promotions, corporate promotions or specials.
  • To be knowledgeable and informed about the introduction of products.
  • To carry out cleaning as required.
  • To liaise with other departments to ensure that all guest requests are attended to efficiently.
#J-18808-Ljbffr

  • Dublin, Dublin City, Ireland Aloft Hotel Full time

    Aloft Dublin City is Dublin's most unique style of hotel. We are delighted to open applications for a Guest Relations Assistant / Valet Driver. The property comprises of 202 bedrooms with panoramic views of the entire city on the 7th floor. The 7th floor W XYZ Bar and monthly live music gigs are highlights of this hotel where the Aloft Brand is music to the...


  • Dublin, Dublin City, Ireland Anantara Full time

    Job Description In this role you are a key ambassador for the hotel and the brand, and will work to create one of the most powerful first impressions for our guests. You will have a friendly and outgoing personality, and a genuine interest in meeting and taking care of guests from all over the world. You will be an information provider, hotel...


  • Dublin, Dublin City, Ireland mctlgroup Full time

    We are excited to announce the opening of The Mercantile Hotel in Dublin City and are seeking a highly experienced Guest Relations Director to join our team. As a senior member of our pre-opening team, you will be responsible for creating a warm and welcoming atmosphere for our guests.RequirementsMinimum of two years' experience in a senior Front Office or...


  • Dublin, Dublin City, Ireland Radisson Blu Royal Hotel Dublin City Full time

    We are currently seeking a Guest Relations Manager to join our Front Office team.Key Responsibilities:Enhance guest satisfaction by ensuring smooth Front Office and outlet operations.Supervise check-in/check-out procedures and maintain high service standards.Manage guest inquiries, room assignments, and VIP reservations.Handle guest feedback, develop...


  • Dublin, Dublin City, Ireland Themorgan Full time

    Join to apply for the Guest Relations Executive role at The Morgan Hotel.Are you passionate about creating unforgettable guest experiences? Do you thrive in a dynamic, customer-centric environment?The Morgan Hotel is searching for a Guest Relations Executive to be at the forefront of hospitality excellence. As a key ambassador of our hotel, you'll have the...


  • Dublin, Dublin City, Ireland Themorgan Full time

    Join to apply for the Guest Relations Executive role at The Morgan Hotel.Are you passionate about creating unforgettable guest experiences? Do you thrive in a dynamic, customer-centric environment?The Morgan Hotel is searching for a Guest Relations Executive to be at the forefront of hospitality excellence. As a key ambassador of our hotel, you'll have the...


  • Dublin, Dublin City, Ireland The Morgan Hotel Full time

    Are you passionate about creating unforgettable guest experiences? Do you thrive in a dynamic, customer-centric environment?The Morgan Hotel is searching for a Guest Relations Executive and be at the forefront of hospitality excellence. As a key ambassador of our hotel, you'll have the opportunity to engage with guests from around the world, ensuring their...


  • Dublin, Dublin City, Ireland The Morgan Hotel Full time

    Are you passionate about creating unforgettable guest experiences? Do you thrive in a dynamic, customer-centric environment?The Morgan Hotel is searching for a Guest Relations Executive and be at the forefront of hospitality excellence. As a key ambassador of our hotel, you'll have the opportunity to engage with guests from around the world, ensuring their...


  • Dublin, Dublin City, Ireland Anantara Hotels & Resorts Full time

    Company Overview">Anantara Hotels & Resorts is a luxury hospitality brand that connects guests to genuine places, people, and stories through personal experiences and heartfelt hospitality.We offer unforgettable journeys rich in discovery across the world's most exciting destinations.Salary and Benefits">A competitive salary is offered to attract top...


  • Dublin, Dublin City, Ireland Mercantile Group Full time

    The Mercantile Hotel in Dublin City is currently recruiting for a Pre-Opening Guest Relations Specialist to join their team.Job SummaryThis role involves overseeing and managing all Front Office and Guest Relations operations to ensure a welcoming, efficient, and fun environment for our guests.Responsibilities include supervising check-in/check-out...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    We are seeking a Guest Services Liaison to join our team at TN Ireland. In this role, you will be responsible for facilitating communication between guests and hotel staff, ensuring that all guest needs are met.Key Responsibilities:To act as a liaison between guests and hotel staff, resolving any issues or concerns in a timely and efficient manner.To stay...

  • Guest Service Lead

    5 days ago


    Dublin, Dublin City, Ireland The Merrion Hotel, Dublin Full time

    Job DescriptionA key responsibility will be to lead, develop and mentor a team of people in delivering service excellence.You will provide training and support whilst demonstrating positive leadership skills.Your confidence in all aspects of guest relations is essential, having direct guest contact, receiving and recognising VIP and regular guests who...


  • Dublin, Dublin City, Ireland Anantara The Marker Dublin Hotel Full time

    This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as a Guest Services Assistant / Porter.Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability...


  • Dublin, Dublin City, Ireland The Address Citywest Full time

    The Guest Services Coordinator plays a vital role in ensuring that our guests receive the highest level of service and support during their stay at The Address Citywest. As a key member of our front office team, you will be responsible for delivering exceptional guest experiences and providing assistance to our guests throughout their stay.This is an...


  • Dublin, Dublin City, Ireland City Barbeque Full time

    Key ResponsibilitiesThe Guest Experience Coordinator will play a vital role in ensuring our guests have an exceptional experience at City Barbeque. Key responsibilities include:Speaking clearly and listening attentively to guests and other employees while maintaining a cheerful and helpful attitude.Having a complete understanding of the menu and services...

  • Guest Service Porter

    2 weeks ago


    Dublin, Dublin City, Ireland Radisson Blu Royal Hotel Dublin City Full time

    Join to apply for the Guest Service Porter role at Radisson Blu Royal Hotel Dublin City.The 5* College Green Hotel Dublin, Autograph Collection (part of the MHL Hotel Collection and Marriott International) has an excellent opportunity for a Guest Service Porter to join our team.The College Green Hotel Dublin is a luxury 5-star Dublin City hotel. Enjoying an...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    Social network you want to login/join with:Job ResponsibilitiesProcess all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.Set up accurate accounts for each guest according to their requirements.Enter Marriott Rewards information.Ensure rates match market codes, document exceptions.Secure payment...


  • Dublin, Dublin City, Ireland Iveagh Garden Hotel Full time

    Key ResponsibilitiesDeliver exceptional guest service at all timesOrganize, allocate, and deliver all levels of guest accommodation requirementsAssist with event setup and breakdownProvide assistance to the Front Desk team as neededYour friendly and outgoing personality, excellent customer service skills, fluent English, and high standard of personal...


  • Dublin, Dublin City, Ireland Temple Bar Hotel Dublin Full time

    About the Position:The Senior Receptionist role at Temple Bar Hotel Dublin offers an exciting opportunity to work in a dynamic and customer-focused environment.Main Responsibilities:Provide exceptional guest services, including welcoming guests and handling check-ins and check-outsAssist in training and mentoring reception staff to ensure they meet hotel...


  • Dublin, Dublin City, Ireland TN Ireland Full time

    About The RoleThis Housekeeping Attendant role is critical to delivering exceptional guest experiences at The Plaza Hotel Dublin.You will be responsible for maintaining the highest standards of cleanliness and presentation in guest bedrooms and public areas, ensuring every guest feels welcome and valued during their stay.Key AccountabilitiesThis role...