Content Reviewer

4 weeks ago

Dublin, Dublin City, Ireland TN Ireland Full time

Social network you want to login/join with:

Content Reviewer - African Languages, DublinClient:

Cpl

Location:

Dublin, Ireland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

2782d545b953

Job Views:

7

Posted:

15.03.2025

Expiry Date:

29.04.2025

Job Description:

Content Reviewer - Social Media

We are hiring people who speak any of these AFRICAN languages to work for a Social Media giant:

  • ZULU
  • AFRIKAANS
  • LUGANDA
  • SOMALI
  • OROMO
  • HAUSA
  • AMHARIC

Your key responsibilities:

  • Investigating and resolving reported issues (inquiries via ticketing system), such as requests for account support or potentially abusive content.
  • Enforcing clients' Terms of Use by carefully monitoring reports of abuse on the site.
  • Becoming knowledgeable about client's products and community standards.
  • Using market-specific knowledge and insights to find scalable solutions to improve the support of our community of users.
  • Gathering, analysing, and utilising relevant data to develop ways to improve the overall user experience.
  • Recognising trends and patterns and escalating issues outside the company policy to the global team.
  • Identifying inefficiencies in workflows and suggesting solutions.

Skills & Competences:

  • Strong personal resilience with the ability to operate in a pressured and fast-paced environment.
  • Strong interpersonal skills, verbal and written communication skills, and most importantly – empathy.
  • High adaptability and a positive approach to challenges.
  • Ability to make decisions, prioritise, solve problems, and work as part of a team.
  • Ability to consistently hit KPIs on time.

Language Skills:

  • Fluent in the market language at the near-native level (C1-C2) in oral and written communication, with an in-depth understanding of culture and social trends in the region.
  • Advanced level of English (C1).

*If you are not sure about your level of language, we can offer you an assessment.

Contract: Full-time, permanent with Covalen.

Compensation:

  • €27,000 per year as base salary.
  • *For the Evening shift: 25% salary uplift for the late hours from 10pm to 2am (in total, up to €30,000 per year).
  • *For the Evening shift: €12 per day (before tax) as travel allowance.
  • Free meal (lunch or dinner) on site.
  • Pension contribution.
  • 25 days of annual leave.
  • Extensive Training and access to CPL's Wellness Programme.
  • Tax Saver and Bike-to-Work Scheme.

Working hours: Candidates are choosing between Day shift (9am – 5:30pm) or Evening shift (6pm – 2am). There are no rotations. Monday to Friday, occasionally weekends and bank holidays.

Location: Dublin 18, Sandyford, Dublin South.

*This is an office job. Work from home / remote work is not an option. Employees are classified as essential workers.

IMPORTANT:

· Due to the nature of the role, candidates must be fully confident in dealing with sensitive content.

· Candidates must be eligible to work full-time in Ireland (EU passport / Stamp 4 / Stamp 1G for minimum 12 months or renewable).

Why to apply?

  • Chance to work within a multicultural and diverse team.
  • Great internal opportunities for career progression – employees with good performance can become Quality Auditors, Quality Analysts, Trainers & Team Leads.
  • No shift rotations – fixed working schedule.
  • Meals on-site, private healthcare, and pension contribution.
  • No previous experience required – full training is provided

For more information, please send your updated CVs to Sohini Sakssena at.

#J-18808-Ljbffr

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