Reception Manager

3 weeks ago

Dublin, Dublin City, Ireland Carlton Hotel Blanchardstown Full time

Job Specification - Reception Manager

Department: Reception

Reports to: Revenue Manager

Working Liaison: All Departments

We at The Carlton Hotel Blanchardstown are currently inviting applicants for a new and exciting opportunity for the position of Reception Manager to join our busy Reception Team. We need someone who is highly organised and has a passion for delivering exceptional customer service.

Specific Departmental Requirements:

  • Responsible for the day-to-day management of the Reception Department and Team
  • To supervise Reception shifts
  • To ensure the standards are being met in Reception team by closely monitoring and training of the Reception Team
  • Having a hands-on approach in motivating and leading the Reception team to ensure the smooth, efficient, and professional running of the Department
  • To work with HR in ensuring Recruitment and Training are carried out to the high standards in the Reception Department
  • Ensure the Administrative duties are carried out in the Departments and requests are completed for external companies and internal departments in a professional and speedy manner
  • Ensuring a close working relationship with the Reservations and Sales team
  • Ensuring all customer enquiries at the desk or over the phone are dealt with in a professional and friendly manner
  • Always ensuring adequate cover for the Reception Department particularly in busy check in/check out periods
  • To ensure Mews is updated and correct information is inputted
  • Follow up on daily matters in the Reception Department and communicate information to your team and other Departments
  • Follow up on any incidents during each shift, action taken and any necessary follow up
  • Manage the operation of the Front Desk to ensure an optimal level of service and hospitality provided to the guests

The Ideal Candidate Will:

  • Have experience of working in a similar role
  • Good working knowledge of Microsoft Office and Mews/Hotsoft/Opera or other similar client system
  • Friendly and approachable personality
  • Excellent team player
  • Professional phone manner
  • Sales experience would be a distinctive advantage

We are looking for someone who is flexible, dedicated, and hard-working with the capability of carrying out all duties to a consistently high standard.

In Return We Offer:

  • A Competitive Salary
  • Free meals on duty
  • Free car parking
  • Excellent career progression opportunities

The position has an immediate start and salary is commensurate with experience.

Skills: Hotel Management, Front desk, Hospitality Industry, PMS

Benefits: Complimentary Car Park, Meals On Duty, Training and Development

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Administrative and Support Services

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