Customer Success Manager

Customer Success Manager - Polish Language at MongoDB. Join to apply for the Customer Success Manager - Polish Language role at MongoDB.

MongoDB's mission is to empower innovators to create, transform, and disrupt industries by unleashing the power of software and data. We enable organizations of all sizes to easily build, scale, and run modern applications by helping them modernize legacy workloads, embrace innovation, and unleash AI. Atlas is MongoDB's developer data platform, a globally distributed, multi-cloud database available in more than 115 regions across AWS, Google Cloud, and Microsoft Azure. Atlas lets customers build and run applications anywhere—on premises or across cloud providers. We have offices worldwide and hundreds of thousands of developers joining MongoDB each month, with customers including Samsung and Toyota.

Individually, we are looking for people who are passionate about technology, thrive with ambiguity, and can operate autonomously while maintaining a customer-centric approach and helping to build the program. You will be the main point of contact for MongoDB end users, leveraging technical and account management skills as well as acting as the account team leader across Sales, Professional Services, Solutions Architects, and other teams.

We are seeking candidates based in Dublin for our hybrid working model.

• Work as a strategic advisor to customers, providing guidance on MongoDB best practices and technology strategy; lead enablement sessions and advise on optimizing technical environments and spend, while highlighting product features and best practices to accelerate time to value and growth.
• Collect feedback and identify roadblocks from customers to inform internal teams (Product, Professional Services, Leadership) for stronger product and go-to-market initiatives.
• Serve as the link between customers and product engineering to develop innovative solutions; help shape the future product roadmap on the customer's behalf.
• De-escalate and resolve critical issues by finding solutions that balance customer needs with MongoDB interests; manage outages, custom solutions, and escalation decisions with relevant internal teams.
• Build and execute account plans to mitigate risk and drive growth across your portfolio for 3+ quarters.
• Lead in-person executive business reviews for strategic customers, interfacing with C-suite and other leaders to align on objectives and mutual success plans.
• Contribute to strategic internal projects to evolve the Customer Success program; create best practices, new processes, and enablement for the broader organization.
• Document all customer interactions in internal systems (Gainsight and Salesforce.com).
• Provide feedback to leadership on signals within MongoDB Atlas indicating healthy or unhealthy accounts; adjust engagement strategies as product evolves.
• Manage relationships with Sales Leadership and Account Executives, including reporting on performance, training on best practices, and rolling out program updates for field teams.
• Forecast expected churn and growth to senior leadership; assist in interviewing, onboarding, and ramping new team members; lead enablement and certifications for peers.

• 5+ years experience in Customer Success, Account Management, Client Services, or related customer-centric roles.
• Background and passion for advocating on behalf of customers; act as an extension of the customers' team within MongoDB.
• Technical aptitude and curiosity about databases and cloud infrastructure; willingness to learn MongoDB concepts.
• Ability to work autonomously with ownership of your customer portfolio and to involve executives as needed for escalations; effective in de-risking or resolving issues.
• Entrepreneurial mindset; readiness to develop new processes to serve customers effectively.
• Team player with collaboration across Sales, Professional Services, Tech Services, and the broader MDB ecosystem.
• Prior exposure to database, cloud, and infrastructure technology is a plus.
• Bilingual Polish and English.

MongoDB is committed to providing any necessary accommodations for individuals with disabilities during the application and interview process. To request an accommodation, please inform your recruiter.

MongoDB is an equal opportunities employer.

REQ ID 425315

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