Field Service Engineer

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Smiths Detection

Dublin, Ireland

Other

Yes

a50efce999d6

8

17.08.2025

01.10.2025

Job Purpose:

As a highly developed Service Engineer, you will have broad experience and training in supporting non-intrusive detection products. You must be team-oriented, flexible, and willing to share information and assist peers. You should possess advanced electromechanical product training, including technical and operator training, and be capable of conducting operator-level training for end users. Strong communication skills, both oral and written, are essential, along with solid electronic repair troubleshooting methodology and at least an intermediate level of product knowledge.

This role is based at Dublin Airport, working Monday to Friday, with flexibility to cover shifts due to leave, sickness, or training. Occasional travel to Cork Airport is also required.

You must be cross-trained on all company products and able to service them at Dublin International Airport. Willingness to work on special, high-visibility projects and to resolve common-mode problems independently or with team support is necessary. Basic PC application skills (MS Word, Excel, PowerPoint) are required for providing clear information summaries.

You will troubleshoot, service, install, and repair equipment across airport sites, maintain service logs, and support shift teams. Conduct follow-up calls with customers to check system status.

Key Duties:

• Meet daily service repair needs and ensure customer satisfaction
• Install, repair, and maintain equipment on-site; provide customer training
• Document inspections, maintenance, and repairs; submit paperwork promptly
• Order, install, and manage repair parts cycle time
• Review logs for issues; prepare reports for customers
• Participate in service sales opportunities and promote revenue programs
• Maintain tools and test equipment
• Assess product performance and recommend improvements
• Provide technical support to customers and colleagues
• Participate in site surveys, pilot programs, meetings, and special projects
• Maintain technical knowledge of company products
• Communicate clearly and professionally in business interactions
• Collaborate closely with Dublin Airport team leads and product specialists
• Control and minimize costs
• Support shift teams with travel, overtime, and outside hours as needed
• Comply with health, safety, and environmental policies
• Perform other duties as required

Qualifications:

• Technical training or equivalent experience (degree, ONC, HNC, etc.)
• Experience with mechanical and air-conditioning systems desirable
• Experience troubleshooting electrical and electronic systems
• Proficiency in MS Office; aptitude for learning specialized software
• Use of metrology and handheld tools
• Knowledge of PC applications, Maximo, and reporting tools

Skills and Abilities:

• Ability to work independently
• Self-motivated, proactive, reliable, accountable
• Excellent customer service and stress management skills
• Strong organizational, communication, and interpersonal skills
• Potential supervisory responsibilities on projects
• Strong problem-solving skills and customer focus
• Willingness to travel at short notice and possess own credit card
• Team-oriented, flexible, and willing to share information

Additional Information:

We offer career development, training, an inclusive environment, and benefits supporting health, wellbeing, and lifestyle. Join us to be part of a world-leading company committed to safety and making the world a safer place. We value diversity and are an equal opportunity employer. No payment is required during the hiring process; apply directly through our careers website.